We are seeking a dynamic IT Field Engineer to join our team. In this critical role, you will be responsible for traveling to various sites to install and configure IT equipment as part of new location rollouts on a weekly basis. Additionally, you will perform preventative maintenance at existing locations and provide on-site support for break-fix schedules as required. This is a field-based position that involves extensive travel and hands-on technical work at showrooms.
Key Responsibilities:
- Roll out IT infrastructure and services at showrooms weekly.
- Responding promptly to provide comprehensive IT support to desktop/laptop systems, mobile devices, printers, network connectivity, and more, ensuring minimal downtime.
- Visit existing locations for routine preventative maintenance.
- Install and configure various types of standard and bespoke IT equipment, which may involve drilling and mounting.
- Troubleshoot and resolve issues with Windows and IOT operating systemsEnsure all installations and maintenance tasks meet company standards and compliance requirements.
- Provide effective communication and support to our internal customer base and team members.
Essential skills:
- Experience in an IT field engineer or similar role.
- Understanding of Windows operating systems and domain services (AD, Azure, InTune, GPO).
- Hands-on experience with installing and troubleshooting IT hardware and software.
- Ability to perform physical tasks such as drilling and mounting equipment.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and interpersonal skills.
- Willingness to travel extensively and work flexible hours
Desirable Skills:
- Certification in relevant IT fields (e.g., CompTIA, Microsoft Certified Solutions Expert).
- Understanding of multiple MDM platforms (Jamf, OneLan,)
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
