Sr administrator (support & operations) Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

Sr Administrator (Support & Operations)
HCLTech —City of Kingston upon Hull
11d
Contract Support Associate
CBRE —Kingston upon Hull
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Senior Administrator
HICA Group —Bridlington
- From £14.83 an hour
- Nursing home
- Free parking
- Employee assistance programme
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sr administrator (support & operations) jobs near kingston upon hull, ery

Sr Administrator (Support & Operations)

HCLTech -
City of Kingston upon Hull

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Job details

11 days ago

Qualifications

Root cause analysis

Full job description

City Of Kingston Upon Hull (b), England
Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

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