Job Advert
Our client, Albany Surgery based in Newton Abbot, Devon is looking for an experienced and proactive Practice Manager to oversee the day-to-day running of their organisation and help shape its future.
This is a key leadership role, working closely with the Partners and Executive Partner to ensure the practice runs efficiently, meets its strategic objectives, and continues to deliver high-quality, patient-centred care.
Full-time or part-time considered.
About our Practice
We are a busy, patient-focused GP practice based in Newton Abbot, serving a diverse local community as part of a wider Primary Care Network. Like many modern general practices, we work collaboratively with a multidisciplinary team and partner organisations to deliver accessible, coordinated care and support the health and wellbeing of our patients.
About the role
As Practice Manager, you will oversee all aspects of operational performance, people management and business delivery. You will play a central role in leading the team, supporting a positive working culture, and driving continuous improvement across the organisation.
You’ll also help ensure the practice meets all regulatory requirements, including NHS contractual obligations and CQC standards.
Key responsibilities
Operational Leadership & Service Delivery
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Oversee the day-to-day running of the organisation to ensure services are delivered effectively
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Ensure teams meet their responsibilities and deliver high-quality patient services
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Maintain compliance with NHS contractual requirements and support achievement of performance targets (e.g. QOF)
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Lead on service improvement and operational efficiency
People Management & HR
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Lead, manage and support all clinical and non-clinical staff
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Line manage key roles (including operational and administrative leads)
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Oversee recruitment, retention and workforce planning, including succession planning
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Implement and maintain appraisal, training and development frameworks
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Manage employee relations processes (disciplinary, grievance, etc.)
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Ensure all staff are appropriately trained and inducted
Strategic Leadership & Governance
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Work closely with the Partners to deliver business strategy and long-term objectives
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Coordinate partnership meetings, business planning and strategy sessions
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Lead organisational change, improvement initiatives and projects
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Support compliance with CQC, NHS and wider regulatory requirements
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Develop and maintain key organisational policies, procedures and governance frameworks
Financial Management
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Manage the financial performance of the organisation, including budgets, accounts and forecasting
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Liaise with accountants and support the production of year-end accounts
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Monitor income and expenditure, identifying opportunities to improve efficiency
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Oversee payroll, pensions, partner drawings and financial systems
Stakeholder Engagement & External Relations
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Act as a key liaison with Primary Care Networks, NHS bodies and external stakeholders
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Represent the organisation at meetings and across the wider healthcare system
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Manage relationships with suppliers,contractors and service providers
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Support patient engagement, including working with the Patient Participation Group
Facilities, Compliance & Risk Management
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Oversee premises management, including health and safety and risk assessments
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Ensure compliance with SHEF, IT security, data protection and information governance
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Maintain business continuity and resilience planning
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Manage contracts, procurement and equipment
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Oversee the organisation’s IT systems and ensure effective use of technology
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Deputise for Partners where required
What we’re looking for:
We are keen to hear from candidates who bring strong leadership experience and a collaborative, solutions-focused approach.
You’ll have:
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Experience managing teams in a healthcare or similar setting
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Strong financial and operational management skills
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Proven experience of performance management and staff development
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Excellent communication and organisational skills
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The ability to lead change and drive improvement
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A strategic mindset, alongside the ability to manage day-to-day priorities
Personal qualities:
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Positive, approachable and resilient
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Highly organised with strong attention to detail
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Confident decision-maker with sound judgement
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Strong interpersonal skills with the ability to build relationships
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Committed to equality, diversity and inclusion
Why join us?
We are a forward-thinking organisation committed to:
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Empowering our team to thrive and innovate
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Delivering compassionate, person-centred care
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Balancing strong traditional values with new ways of working
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Supporting learning, development and continuous improvement
We are focussed on providing high quality, empathic patient care that is sustainable for us all, as such our team is our priority, and we encourage a healthy work-homelife balance and structure the week to ensure we meet together regularly. We love to laugh and have an active social committee, who organise team wellbeing and social events throughout the year. We continue to participate in the GP collective action to push for a brighter fairer future for General Practice and our patients and work closely with the LMC.
Newton Abbot is a historic market town, surrounded by beautiful South Devon countryside located between Dartmoor National Park and a number of lively seaside towns.
Our benefits include:
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Opportunity to join or continue NHS pension scheme,
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Blue light discount scheme membership,
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6 weeks (pro-rata) of annual leave,
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Study leave / budget available for mutually agreed courses
Additional information
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Full-time or part-time hours considered (minimum 3 working days)
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Flexibility to work outside of core hours may be required to meet the needs of the role
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DBS check required
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Full UK Driving Licence essential
How to apply
If you’re looking for a role where you can make a real impact and help shape the future of a growing and dynamic practice, we’d love to hear from you.
Please see the attached Job Description for further details about the role and what we are looking for.
Please submit your CV by using the ‘Apply’ option on Hireful below, if you have any questions, please get in contact at [email protected].
Closing date for applications Monday 15th June. We will be screening all candidates and interviews will be held in person on 29th and 30th June.
