Job reference number 335784
Operations Manager
£45,676 per annum, 15% bonus potential, £3,000 car allowance, 25 days annual leave plus bank holidays and health & dental care options.
Full time, 41 hours per week
Permanent
PFW Carlisle Local Depot, Kingstown Industrial Estate, Carlisle, CA3 0PP
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.
We’re on the lookout for an experienced Operations Manager to head up a team of 70 + staff to include managers, frontline staff and self employed owner drivers at our Carlisle Depot. It’s a pretty big role , with approx 2,500 - 3,000 parcels, delivery and collection routes running daily, you’ll be critical to securing the success of one of our rural operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of an average 2,500 parcels daily. It'll be up to you to ensure everything runs smoothly, leading on and coordinating resource, you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times.
Responsibilities include:
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Manage the depot leadership team to ensure successful parcel collection and delivery across a seven day operation.
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Plan and deliver a successful peak operation using permanent and seasonal workforce.
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Ensure effective resourcing by recruiting and retaining Owner Drivers.
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The achievement of cost targets, first time delivery, end to end service quality, and year on year productivity improvements.
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Oversees commercial performance, including profit and loss management and staff and non staff budgets.
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Maintain compliance with all legal and business requirements relating to fleet operations and driver regulations.
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Build and sustain a positive working relationship with the depot union representative.
Attendance:
41 hours per week, working hours will vary dependant on operational requirements but typically 08:00 - 16:00, Monday to Friday with a degree of flexibility.
About you:
We are looking for a people focused, hands on, visible leader with the following skills and experience:
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A background in express parcels and experience working in a unionised environment.
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Leading and developing a team of mangers to improve performance and guide through periods of change.
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Ability to build strong relationships with your team, unions and key stakeholders.
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Excellent visible leadership and communication skills demonstrated in an operational environment.
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Analytical skills with the ability to interpret detailed management information.
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O Licence / CPC qualification would be advantageous.
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Ability to negotiate contracts with self employed owner drivers.
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H&S knowledge and compliance.
Closing date : Wednesday 1st July. Please note, this advert may close early.
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
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Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
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