Customer service advisor Work, Jobs in Kirton, Lin (with Salaries)

Customer Service Leader
DoughGirl/ The Chuckling Cheese Co —Skegness
- £29,640 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
8d
Service Advisor
A.Culpin & Son Ltd —Pinchbeck
- £12.71 - £13.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Service Advisor
Connells Group —Spalding
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
1d
CUSTOMER SERVICE ASSISTANT
Merlin Entertainments —Hunstanton
- £12.81 an hour
- Weekend availability
- Employee discount
9d
Customer Service Assistant
Wickes —Grantham
- £8.82 - £12.71 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
2d
Customer Service Assistant
ESS Compass —Digby
- £12.76 an hour
- Full-time
3d

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Service Advisor
A.Culpin & Son Ltd —Pinchbeck
Liaising with customers with ongoing works. A full and current UK driving Licence. The ability to form professional relationships quickly with a background in…
£12.71 - £13.50 an hour
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10d
Customer Service Advisor
Arthauss Furniture Ltd —Lincoln
Collaborate with other departments, such as logistics and sales, to resolve customer issues effectively. The successful candidate will handle customer inquiries…
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Customer Service Leader

DoughGirl/ The Chuckling Cheese Co
Skegness

Quick apply

Job details

Permanent | Full-time
£29,640 a year
8 days ago

Benefits

Free parking
Casual dress
Discounted or free food
Private medical insurance
Employee discount
On-site parking

Qualifications

CRM software
Management
Operations management
Customer service
Microsoft Office
IT
Leadership
Communication skills

Full job description

Customer Service Team Leader

Location: Skegness, Lincolnshire

Company: DoughGirl & The Chuckling Cheese Company

Reports To: Head of People & Company Directors

About Us

DoughGirl and The Chuckling Cheese Company are two fast-growing, customer-focused brands dedicated to delivering exceptional products and experiences. From indulgent cookies and cookie pies to award-winning cheeses and gourmet gifts, our customers are at the heart of everything we do.

We are looking for an enthusiastic, organised and customer-focused Customer Service Team Leader to lead our customer service function across both brands, ensuring every customer receives outstanding support and a first-class experience.

The Role

As Customer Service Team Leader, you will be responsible for overseeing the day-to-day operations of the customer service department, leading and developing the team whilst maintaining exceptional service standards across multiple sales channels including our websites, retail stores, marketplaces and social media platforms.

You will act as the key point of escalation for customer enquiries and work closely with other departments to continuously improve the customer journey.

Key ResponsibilitiesTeam Leadership

Lead, motivate and support the Customer Service Team.
Conduct regular one-to-one meetings and performance reviews.
Assist with recruitment, onboarding and training of new team members.
Create a positive, customer-focused culture.
Manage team rotas and ensure adequate customer service coverage.

Customer Experience

Ensure all customer enquiries are handled professionally, efficiently and within agreed service levels.
Manage escalated customer complaints and complex cases.
Monitor customer feedback and identify opportunities for improvement.
Drive customer satisfaction and retention across both brands.
Ensure a consistent brand experience across all customer touchpoints.

Operational Management

Oversee customer communications via email, telephone, live chat, social media and online marketplaces.
Monitor and report on customer service KPIs and team performance.
Identify trends in customer enquiries and recommend process improvements.
Work closely with production, dispatch, marketing, sales and retail teams to resolve issues quickly.
Assist in developing customer service procedures and best practices.

Administration & Reporting

Produce regular customer service reports and performance updates.
Maintain accurate customer records and case management systems.
Ensure compliance with company policies and relevant legislation.
Support wider business projects and initiatives when required.

Skills & ExperienceEssential

Previous experience in a customer service supervisory or team leader role.
Strong leadership and people management skills.
Excellent communication skills, both written and verbal.
Strong problem-solving and decision-making abilities.
Highly organised with excellent attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong IT skills including Microsoft Office and customer service systems.

Desirable

Experience within e-commerce, retail, food manufacturing or FMCG environments.
Experience working with Shopify, marketplace platforms or CRM systems.
Knowledge of customer service performance metrics and reporting.

Personal Attributes

Passionate about delivering exceptional customer experiences.
Positive and approachable leadership style.
Proactive and solutions-focused mindset.
Resilient under pressure.
Strong team player with the ability to build relationships across departments.
Committed to continuous improvement.

What We Offer

Competitive salary.
Staff discounts across DoughGirl and The Chuckling Cheese Company products.
Opportunities for career progression and development.
Supportive and collaborative working environment.
The opportunity to play a key role in two exciting and growing brands.

Working Hours

Full-time position. Flexibility may be required during peak trading periods, weekends and seasonal events.

How to Apply

If you are passionate about customer service and enjoy leading teams to deliver outstanding customer experiences, we'd love to hear from you.

Pay: £29,640.00 per year

Benefits:

Casual dress
Discounted or free food
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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