Experienced Dental Receptionist
Location: 76 Harley Street, London, W1G 7HH
Salary: £30,000 - £34,000 per annum, depending on experience
Job Type: Full-Time, Permanent
Start Date: 03/08/2026
Working Hours
Monday: 8:45am – 6:00pm
Tuesday: 8:30am – 5:30pm
Wednesday: 8:30am – 5:15pm
Thursday: 8:30am – 5:30pm
Friday: 8:30am – 5:30pm
These are the contracted hours for the role. However, due to the way our clinical diaries are structured, it is often possible to finish earlier, usually around 5:00pm/5:15pm. Provided all daily responsibilities have been completed and reception duties are concluded, we are happy for team members to leave earlier when operationally appropriate.
No regular weekend work is required. On rare occasions, cover may be requested for a Saturday clinic, but advance notice would always be provided. This is unlikely, as we have a dedicated weekend team.
About Us
76 Harley Street is a well-established, specialist-led dental practice located in the heart of London's prestigious medical district. Our multidisciplinary team provides specialist and consultant-led care across a wide range of dental disciplines, delivering exceptional outcomes in a warm, welcoming and highly professional environment.
We are proud of the culture we have built. We are a close-knit team that values kindness, professionalism, collaboration and outstanding patient care. Patients choose us because of our clinical expertise, but they return because of the experience they receive from every member of our team.
As our practice continues to grow, we are looking for an experienced Dental Receptionist to become an integral part of our front-of-house team.
The Opportunity
This is far more than a traditional reception role.
We are looking for an experienced Dental Receptionist who genuinely enjoys working with people and takes pride in creating an exceptional patient experience from the moment a patient contacts the practice.
You will be the welcoming face of our Harley Street practice, building strong relationships with patients while ensuring the smooth day-to-day running of the reception and administrative functions. Alongside traditional reception responsibilities, you will play an important role in supporting our clinicians through treatment coordination, reporting and practice administration.
We are looking for someone who brings warmth, positivity and professionalism to every interaction, whilst maintaining excellent organisational skills behind the scenes.
This role would suit someone who thrives in a busy private practice environment, enjoys being part of a supportive team and is looking for a long-term career opportunity within a respected specialist practice.
Key Responsibilities
- Providing a warm, professional and friendly welcome to patients both in person and over the phone
- Managing appointment scheduling and diary coordination for multiple clinicians
- Managing the practice email inbox and responding promptly and professionally to enquiries
- Preparing, formatting and distributing treatment reports to patients and referring practitioners
- Sending treatment reports and treatment plans for electronic signature and monitoring completion
- Coordinating laboratory work and ensuring all relevant cases are tracked and managed appropriately
- Liaising with patients regarding appointments, treatment plans and fees
- Processing payments and maintaining accurate patient records
- Ensuring compliance with GDPR and patient confidentiality requirements
- Supporting clinicians and the wider team with administrative and organisational tasks
About You
Essential Requirements
- Previous experience working as a Dental Receptionist within a dental practice
- Experience using Exact dental software
- Excellent written and verbal communication skills
- Strong organisational skills and exceptional attention to detail
- Professional, confident and personable manner
- Ability to remain calm, efficient and organised in a busy environment
- A genuine passion for delivering outstanding customer service
Desirable
- Experience within a private or specialist dental practice
- Experience preparing treatment reports and managing e-signature workflows
- Knowledge of treatment coordination processes
Why Join 76 Harley Street?
- Competitive salary of £30,000 - £34,000 depending on experience
- Work alongside a highly respected multidisciplinary specialist team
- Prestigious Harley Street location with excellent transport links
- No regular evening or weekend work
- Opportunity for earlier finishes on many weekdays when work has been completed
- Employee dental treatment benefits
- Company social events
- Ongoing training and professional development
- Supportive, friendly and professional working environment
- Genuine opportunities for career progression into Treatment Coordinator, Lead Receptionist or Practice Manager roles for the right individual
How to Apply
If you are an experienced Dental Receptionist looking for a long-term opportunity within a highly respected Harley Street practice, we would love to hear from you.
Please submit your CV together with a brief cover letter outlining your relevant experience, current notice period and salary expectations.
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Company pension
- Employee discount
- Sick pay
Work Location: In person
