Work from home Work, Jobs in Laindon, Ess (with Salaries)

Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
1d
Freelance Graphic Designer - Remote
Fane Productions —London
- £30 - £50 an hour
- Part-time
- Remote
- Communication skills
Quick apply
3d
AI Trainer - Freelance Data Annotator
Toloka Annotators —London
- Up to £22 an hour
- Part-time
- Remote
- English
- Bachelor's degree
- AI
Quick apply
Freelance Annotator (English) - AI Trainer
Toloka Annotators —London
- Up to £22 an hour
- Part-time
- Remote
- English
- Bachelor's degree
- AI
Quick apply
Document Controller
Linesight —London
- Part-time
- Remote
- Microsoft Powerpoint
- SharePoint
11d
QA Tester - Brookhaven
Voldex Games —London
- Full-time
- Remote
- Google Suite
- English
- Organisational skills
- Profit sharing
- Annual leave
Social Media Annotation - Freelance AI Trainer Project
Meridial —London
- £16 - £28 an hour
- Remote
- Engineering
- No degree
- AI
- Annual leave
Customer Service Associate (Patient Outreach)
Rightangled —London
- Full-time
- Remote
- Bilingual
- Spanish
- Customer service
Quick apply
9d
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Online Data Analyst - English speaker in UK
TELUS Digital —London
- Remote
- English
- Machine learning
Quick apply
11d
Payroll Apprentice
Marie Curie —London
- £23,133 a year
- Full-time
- Remote
- Microsoft Office
- Travel
- Hospice
- Annual leave
- Employee assistance programme
Quick apply
2d
Copywriter
IMG —London
- Full-time
- Remote
- Social media management
- English
- Bachelor's degree
Remote Quality Assurance Rater - English (UK)
TELUS Digital —London
- £17.40 an hour
- Remote
- English
- Analysis skills
- AI
Quick apply
11d
Scale-up Consultant - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —London
- £93 - £177 an hour
- Remote
- AI
Quick apply
Compliance Administrator - Weekends Only
1st Formations —London
- £18 an hour
- Weekends only
- Remote
- English
- Typing
9d
Estate Agent
The Property Experts —Basildon
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Caribbean Luxury Travel Consultant
Best At Travel —London
- £35,000 a year
- Remote
- Sales
Localisation Associate (Part time)
Goodnotes Internships and Contracts —London
- Part-time
- Remote
- English
- Organisational skills
- IT
South East Asia Luxury Travel Consultant
Best At Travel —London
- £35,000 a year
- Remote
- Sales
Open Job Post - Multiple Roles Available
Elavate —London
- Remote
- In-person

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Customer Operations Agent (Collections)

Onmo
London

Apply Now

Job details

£28,000 a year
1 day ago

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

work from home jobs in laindon, ess

Customer Operations Agent (Collections)

Freelance Graphic Designer - Remote

AI Trainer - Freelance Data Annotator

Freelance Annotator (English) - AI Trainer

Document Controller

QA Tester - Brookhaven

Social Media Annotation - Freelance AI Trainer Project

Customer Service Associate (Patient Outreach)

Telephone Fundraiser - Full Time Contract (Remote)

Online Data Analyst - English speaker in UK

Payroll Apprentice

Copywriter

Remote Quality Assurance Rater - English (UK)

Scale-up Consultant - AI Trainer - Freelance - 8-20 hrs/week - Remote

Compliance Administrator - Weekends Only

Estate Agent

Caribbean Luxury Travel Consultant

Localisation Associate (Part time)

South East Asia Luxury Travel Consultant

Open Job Post - Multiple Roles Available

I want to receive the latest job alerts for work from home in laindon, ess

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