First line analyst Work, Jobs in Langley Mill, Dby (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
IT Service Desk Analyst
TheNottingham —Nottingham
- £26,000 - £31,000 a year
- Microsoft Office
- Communication skills
8d
Brand Protection Analyst / Cyber-investigator
Potter Clarkson —Nottingham
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Quick apply
Service Desk Analyst (Fixed Term)
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Monday to Friday
- IT
- Communication skills
3d
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience
I&C Billing Analyst
Yü Group —Nottingham
- £28,500 - £29,500 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Digital Forensics Practitioner
HM Revenue and Customs —Nottingham
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Laboratory experience
- English
- Presentation skills
- Work from home
Product Specialist - Transport Operations
Microlise —Nottingham
- From £40,000 a year
- Hybrid work
- Communication skills
- Employee assistance programme
3d
Stocktake Audit Analyst
Frasers Group —Shirebrook
- Full-time
- Organisational skills
- Communication skills
Quick apply
Principal Engineer
AtkinsRéalis —Derby
- Full-time
- Hybrid work

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First Line Analyst 3
Computacenter —Nottingham
The Analyst will provide technical support and service delivery to Computacenter's customers. Maintain technical knowledge and expertise associated with…
First Line Analyst
Computacenter —Nottingham
The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers,…

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First Line Analyst 3

Computacenter -
Nottingham

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Job details

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

first line analyst jobs in langley mill, dby

First Line Analyst 3

First Line Analyst

IT Service Desk Analyst

Brand Protection Analyst / Cyber-investigator

Service Desk Analyst (Fixed Term)

Customer Service & Operations Analyst

I&C Billing Analyst

Senior Pricing & Costing Analyst

Digital Forensics Practitioner

Product Specialist - Transport Operations

Stocktake Audit Analyst

Principal Engineer

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