The Post
As a member of the Faculty’s professional services management team you will work closely with the Faculty Operations Manager to deliver a professional, high quality, customer focused service to academic staff, students and other internal and external stakeholders, supporting the student experience in line with Faculty and SFO objectives.
Responsible for leading, managing and developing a team, you will build operational resilience and foster a sense of continuous improvement. You will ensure the effective and efficient running of Faculty business processes and systems, ensuring compliance with regulatory and professional processes and standards.
A strong interest in current policy issues relating to higher education is desirable, together with a curiosity about how organisations work and develop. You will be expected to digest, organise and interpret complex information quickly and accurately and communicate with key stakeholders at all levels. A highly organised, responsive and flexible approach along with exceptional communication skills and the ability to manage multiple projects simultaneously is essential.
Establishing and developing relationships with key internal and external stakeholders is essential and working in a collaborative, solution focused way with colleagues, other professional services and academic staff will be a core aspect of your role.
This is an excellent secondment opportunity and is also open to external candidates.
Previous applicants need not apply.
Informal enquiries should be made to Francesca Menoni, Operations Manager, Faculty of Arts & Humanities [email protected]
Description of Duties
- Leading and developing professional services staff to provide a customer-focused and high-quality service in an agile and dynamic workplace
- Leading reviews to enhance operational efficiency and integrate robustness to improve end-to -end services
- Implementing a transparent academic staff workload model to meet teaching and research requirements
- Managing delegated budgets and overseeing financial processes
- Implementing University policies and regulations across the faculty, ensuring effective and consistent delivery
- Maintaining comprehensive expertise in systems and regulations, ensuring their effective implementation and contributing to their continues development
- Supporting business continuity and risk management planning
- Leading arrangements for internal and external quality assurance processes and reviews and professional body accreditations
- Coordinating and leading, as appropriate, student complaints, disciplinary investigations and reporting, data protection and freedom of information enquiries
For a full list of duties and essential/desirable criteria please see the attached job description.
Essential Criteria
Qualifications
- Degree level or equivalent qualifications or equivalent professional experience
Communication
- Communicating verbally and in writing
- Distilling and communicating information to a range of audiences
Organisation and business planning
- Planning and organising team members and workload
Data Analysis
- Analysing, evaluating and interpreting complex information
- Using data to review and monitor performance
Digital
- Utilising software to enable delivery
Interpersonal
- Collaborating and working as a team
- Establishing and maintaining relationships
- Managing conflict
Judgement
- Thinking critically
- Solving problems creatively
- Exercising significant judgement and making decision
People Management
- Leading and directing teams
Additional Information
Full time
Fixed term until 31 August 2027
The closing date for applications is midnight on Sunday 07 June 2026.
Interviews are expected to take place on Tuesday 23 June 2026.
There is an expectation that work will be undertaken in the UK.
This role may be eligible for sponsorship depending on candidate circumstances under SOC code 2439.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
Behaviours and Competencies
The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.
- Managing self and personal skills
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
- Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
- Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
- Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
- Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.
- Engaging with the wider context
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
- Developing self and others
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
- Working together
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
- Achieving Results
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
About Us
As part of the Student, Academic, and Corporate Services (SACS) Directorate, Student and Faculty Operations (SFO) has a remit to design, lead and deliver an informed, effective, and integrated professional service for the five faculties, which in turn will benefit both the staff and student experience. SFO delivery ranges from strategic level support and resource planning and management for Deans, to the breadth and depth of the administration and technical service of learning, teaching and research in faculties, and the fluent management of the Student Administration lifecycle from enrolment to graduation.
The Faculty of Arts and Humanities (FAH) encompasses four multidisciplinary divisions: Communications, Media and Culture; History, Heritage and Politics; Literature and Languages, and Law and Philosophy.
The University’s largest faculty has earned a reputation for delivering some of the most highly-rated Arts and Humanities courses in the country. With a focus on innovation, exploration and creativity, you’ll be part of a vibrant environment defined by world-class teaching and research. Staff thrive in a dynamic culture where collaboration is key, international links abound and the desire to make a meaningful contribution to society is always at the forefront of our minds.
The University
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.
The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.
We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.
Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 100 institutions in the world for our contribution to meeting 10 of the 17 UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).
Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotland’s International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni
Job Reference: FAC02112
