1st line support Work, Jobs in Larkhall, Slk (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Service Desk Apprentice
Foreign, Commonwealth & Development Office —East Kilbride
- £29,500 a year
- Full-time
- Customer service
- DevOps
- Presentation skills
- Annual leave
13d
Clerical Assistant
City Property Glasgow LLP —Glasgow
- £26,104.54 - £27,752.51 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
Quick apply
Support Analyst
GAP Group —Glasgow
- Full-time
- Organisational skills
- IT
- In-person
2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Network and Systems Engineer
DFYNE —Uddingston
- Full-time
- Time management
- Free parking
- Annual leave
Maintenance Technician - Modern Apprenticeship
NHS Scotland —Airdrie
- £34,544 - £43,039 a year
- Call to connect
- Hospital
- Maintenance
- No experience needed
Hospitality - Modern Apprenticeship
NHS Scotland —Lanarkshire
- £29,103 - £31,409 a year
- Call to connect
- Hospitality
- Maintenance
- No experience needed
IT Desktop Analyst
University of the West Scotland —Paisley
- £28,031 - £33,002 a year
- Full-time
- Customer service
- IT
- Teaching
- Annual leave
- Employee assistance programme
2d
Document Production Specialist
TLT —Glasgow
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Digital Support Apprentice
QA Apprenticeships —Livingston
- £18,000 a year
- Full-time
- Microsoft Excel
- Communication skills
5d
Unified Communications Engineer
Scotphone ICS Ltd —Livingston
- From £29,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Customer service
- Travel
Quick apply
2d
Mental Health Practitioner - Community Mental Health Team
NHS Scotland —Kirkintilloch
- £43,231 - £52,679 a year
- Full-time
- Driving
- Travel
- Annual leave
- Employee assistance programme
5d
Deputy Manager
Xcite West Lothian Leisure —Bathgate
- £34,743.01 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
8h
Locum Consultant Cardiologist
NHS Scotland —Wishaw
- £111,430 - £148,064 a year
- Full-time
- University
5d
Senior IT Engineer - T3
Redsquid Communications —Glasgow
- Full-time
- Azure
- Computer Science
- Business
Quick apply
Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Employee assistance programme
14d
HEALTH & SAFETY MANAGER
ES Global —Glasgow
- Weekend availability
- Remote
- Communication skills
Quick apply
Youth Health Service Nurse Team Leader
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Part-time
- Management
- Hospital
- Care experience
- Annual leave
- Employee assistance programme
5d
Vehicle Maintenance Technician
FedEx EU —Glasgow
- £21.70 an hour
- Full-time
- Maintenance
- Driving
- Welding
- Free parking
- Employee assistance programme

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

Refine Your Search

1st line support jobs in larkhall, slk

Regional IT Support Specialist

Service Desk Apprentice

Clerical Assistant

Support Analyst

2nd Line Technical Engineer

Network and Systems Engineer

Maintenance Technician - Modern Apprenticeship

Hospitality - Modern Apprenticeship

IT Desktop Analyst

Document Production Specialist

Digital Support Apprentice

Unified Communications Engineer

Mental Health Practitioner - Community Mental Health Team

Deputy Manager

Locum Consultant Cardiologist

Senior IT Engineer - T3

Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President

HEALTH & SAFETY MANAGER

Youth Health Service Nurse Team Leader

Vehicle Maintenance Technician