Customer complaints advisor Work, Jobs in Lavenham, Sfk (with Salaries)

Customer Complaints Advisor
Muntons —Stowmarket
- £34,000 a year
- Communication skills
Quick apply
12h
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
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Customer Advisor (Repairs)
Havebury Homes —Bury St. Edmunds
- £26,768 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
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1d
Customer Service Advisor
Somerset Passenger Solutions —Ipswich
- £27,000 a year
- Customer service
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Sunday Charity Shop Manager
Essex & Herts Air Ambulance —Braintree
- £3,965.52 a year
- Part-time
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Customer Complaints Advisor

Muntons -
Stowmarket

Quick apply

Job details

£34,000 a year
12 hours ago

Qualifications

Communication skills

Full job description

About the role

We are looking for a Customer Complaints Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement.

Key responsibilities

As a Customer Complaints Advisor, you will:

Receive, log, track, and manage customer complaints, ensuring timely and thorough handling
Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution
Record agreed corrective and preventative actions and ensure clear, effective outcomes for customers
Maintain clear, empathetic, and professional communication with customers throughout the complaints process
Prepare reports on complaint trends, identifying areas for improvement and presenting findings to management
Ensure all complaints are handled in line with company policies, regulatory requirements, and relevant legislation
Support customer information requests, including technical data packs and certificates of analysis
Provide support for internal and external audits relating to complaints

Key tasks

Manage and maintain the Muntons Complaints Management System
Ensure complaint investigations are completed swiftly and that root causes are identified
Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions
Contribute to promoting a strong Behavioural Food Safety Culture, supporting engagement across the business so employees understand and proactively manage food safety risks

What we’re looking for

A professional qualification in Complaints Management or a relevant discipline (or equivalent experience)
At least 2-3 years’ experience in a complaints management or customer quality role
Strong communication skills, with the ability to explain outcomes clearly and empathetically
Experience working collaboratively across teams to resolve issues
A proactive, solutions‑focused approach with a commitment to continuous improvement
The ability to positively contribute to the QSHE team and the wider business

Key deliverables & KPIs

Agree, monitor, and report against defined complaints KPIs
Collate and present complaint metrics and insights as part of QSHE Board reporting
Support the business in maintaining FSSC 22000 and ISO 9001 certifications, along with any additional relevant accreditations

Why join us?

At Muntons, you’ll be part of a collaborative team committed to quality, food safety, and continuous improvement. This is a great opportunity to make a meaningful impact on customer experience while supporting compliance and operational excellence across the business.

Quick apply

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customer complaints advisor jobs in lavenham, sfk

Customer Complaints Advisor

Customer Service Advisor - Remote

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Customer Service Advisor

Sunday Charity Shop Manager

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