Job Ref: CRO1019
Branch: Crowne Plaza Newcastle
Location: Crowne Plaza Newcastle, Newcastle Upon Tyne
Salary/Benefits: Competitive Salary
Contract type: Contract
Hours: Part Time
Hours per week: 8
Posted date: 18/06/2026
Closing date: 18/07/2026
Who are we?
At Crowne Plaza Newcastle we’re passionate about connecting great people to great experiences.
What is in it for you?
As part of the Crowne Plaza Newcastle team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Paywise - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Minimum of 28 days holiday pro rata which rises after 5 years service.
- Staff meals on duty
- Starting hourly above national minimum wage
- Access to hotel gym facilities
- Free staff parking
A day in the life of…
As a Hotel Leisure Club Attendant you’ll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel's leisure facilities. You’ll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up equipment, monitoring guest usage, and performing basic maintenance tasks. Excellent customer service skills are essential, as you’ll provide a welcoming and friendly environment for guests.
This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience.
- Attention to Detail: You’ll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly.
- Communication Skills: You’ll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. You’ll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.
- Ideally you would have a Level 2 Pool responder or lifeguard equivalent qualification. However this will be provided by the company for the right person.
**Please note that you will be requested to provide a Disclosure Check during the onboarding process for this role**
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Crowne Plaza Newcastle - Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle's vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle - Stephenson Quarter is the ideal choice for both leisure and business travelers. Guests can enjoy amenities such as a fitness center, on-site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle - Stephenson Quarter.
