It service desk Work, Jobs in Lechlade, Gls (with Salaries)

IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
12d
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
4d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £13.60 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
4d
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.
AAG, IT, AI, Telecoms & Tech (Alfred Ashley Group Ltd) —Cirencester
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Work from home
Quick apply
Associate Service Desk Technician
Superdry —Cheltenham
- Overtime
- Travel
- Store discount
- Annual leave
4d
IT Infrastructure Engineer
Siemens Healthineers —Oxford
- Full-time
- Project management
- Continuous improvement
- Scripting
Cyber Security Apprentice
Key Sigma Ltd —Cheltenham
- £15,600 - £24,863 a year
- Full-time
- English
- Machine learning
- IT
- Free parking
- Sick pay
Quick apply
1d
Apprentice IT Technician
Mitie —Gloucester
- Up to £24,854.56 a year
- Full-time
- No experience needed
- Communication skills
- Time management
Network Operations Centre (NOC) Engineer
Gigaclear —Abingdon
- £26,000 - £28,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
IT Support Engineer (6-month contract)
M3EU —Abingdon
- Hybrid work
- Azure
- Windows
- Microsoft Office
Quick apply
Web Technology Specialist
Alliance Pharma —Chippenham
- Full-time
- Communication skills
- HTML
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
12d
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
12d
Solutions Architect
Mitie —Gloucester
- Weekend availability
- Azure
- Customer service
- Organisational skills
5d
SACM and Obsolescence Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
13d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science
Senior Project Engineer
Mitie —Gloucester
- Full-time
- Azure
- Driving
- Travel
5d
Senior Software Engineer, Core Experiences - Oxford, United Kingdom
Speechify —Oxford
- Remote
- Java
- APIs
2d

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IT Service Desk Apprentice

QA Apprenticeships -
Swindon

Apply Now

Job details

Full-time
£18,000 a year
12 days ago

Benefits

Company pension
Car scheme

Qualifications

Jira
Driving Licence
Software troubleshooting
Customer service
GCSE
SharePoint
ServiceNow
Communication skills

Full job description

About Prolinx:

Prolinx, The Secure Sovereign Company, established in 1997, is a British owned SME with assured UK sovereign data centres. We are industry leading experts at delivering innovative cloud solutions to Defence, National Security, Government, Academia and Industry and their partners where seamless connectivity and collaboration is the key to enabling secure data driven success.

About the role:

We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.

Responsibilities:

Serve as the primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system.
Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools.
Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness.
Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting.
Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution.
Prioritise and escalate unresolved issues to other support teams as necessary.
Monitor system alerts and perform routine checks to ensure IT services are running optimally.
Collaborate with other departments and IT teams to resolve complex issues and improve service delivery.
Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines.
Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction.
Adhere to the Prolinx Security Policies in all practices to ensure our continued compliance with the Secure by Design Principles.

Desirable skills:

Familiarity with relevant engineering tools, programming languages, or technologies.
Familiarity with enterprise products such as Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint).
Strong desire to learn and develop technical skills.
Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms.
Ability to work independently and as part of a team in a fast-paced environment.
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Basic problem-solving skills and the ability to troubleshoot hardware and software issues effectively.
Strong customer service orientation, with a focus on providing timely and effective support.
UK driving licence – required.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am - 9pm, 4 on 4 off, 12 hour shifts.

Benefits:

Pension scheme: Generous pension plan with company contributions up to 10%.
Electric car salary sacrifice scheme: Enables employees to obtain an electric vehicle through salary sacrifice arrangements.
Annual learning credits: Funds allocated for continuous professional development each year.
Company bonus schemes: Performance-based bonuses available.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

it service desk jobs in lechlade, gls

IT Service Desk Apprentice

Service Desk Analyst

IT Service Desk Analyst

Senior IT Service Desk Engineer

IT Service Desk Manager

IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.

Associate Service Desk Technician

IT Infrastructure Engineer

Cyber Security Apprentice

Apprentice IT Technician

Network Operations Centre (NOC) Engineer

IT Support Engineer (6-month contract)

Web Technology Specialist

Project Coordinator

Support Engineer

Solutions Architect

SACM and Obsolescence Manager

Infrastructure & Cloud Operations Engineer - 12 month FTC

Senior Project Engineer

Senior Software Engineer, Core Experiences - Oxford, United Kingdom

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