It support Work, Jobs in Leeds, Eng (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
IT Service Desk Technician
Walker Morris LLP —Leeds
- £27,146 a year
- 8 hour shift
- IT
- Automotive diagnostics
- Annual leave
Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
13d
IT Support Engineer
Stowe Family Law —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Salesforce
- Windows
- Travel
- Bereavement leave
IT Support Engineer
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- Azure
- English
- Windows
10d
IT and Digital Support Technician
The Prince of Wales Hospice —Pontefract
- £29,339 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- No degree
- Annual leave
- Employee assistance programme
Quick apply
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
ICT Technician
Delta Academies Trust —Barnsley
- £32,597 - £35,412 a year
- Full-time
- School
1d
IT Support Technician
Vintage Cash Cow —Morley
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
Quick apply
9d
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
1d
IT Refurbishment Technician
Chaps IT Recycling LTD —Sheffield
- £26,000 - £27,000 a year
- Overtime
- CRM software
- Customer service
- Travel
- Free parking
- Employee discount
Quick apply
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
6d
ICT Consultant
turn IT on —Leeds
- £28,000 - £32,000 a year
- Full-time
- Travel
- IT
- Communication skills
- Employee assistance programme
Quick apply
IT Support Apprentice
Aspire Technology Solutions —Leeds
- £17,000 a year
- Full-time
- Remote
- Customer service
- Travel
- IT
- Free parking
- Annual leave
Quick apply
19h
Customer Support (UK)
Picklebet —Leeds
- Weekend availability
- Remote
- Customer service
- Communication skills
Quick apply
11d
Deskside Support Engineer
Link Group —Leeds
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
IT Support Technician, Ops Tech Solutions (OTS)
Amazon UK Services Ltd. —Wakefield
- Full-time
- Computer Science
- Customer service
- Engineering
7d
Service Desk Technician
Zenith —Leeds
- £26,920.40 a year
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
1d

I want to receive the latest job alerts for it support in leeds, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

it support jobs in leeds, eng

Technical Specialist Remote Support

IT Service Desk Technician

Service Desk Analyst

IT Support Engineer

IT Support Engineer

IT and Digital Support Technician

IT Desktop Support

ICT Technician

IT Support Technician

Technology Support Analyst

IT Refurbishment Technician

Service Desk Analyst - Tier I

ICT Consultant

IT Support Apprentice

Customer Support (UK)

Deskside Support Engineer

IT Service Desk Analyst

1st/2nd Line IT Support - £27,000-£34,000

IT Support Technician, Ops Tech Solutions (OTS)

Service Desk Technician

I want to receive the latest job alerts for it support in leeds, eng

Related Searches

Explore jobs in more locations

Technical Specialist Remote Support

Jobseeker tools

Employer Tools

Browse

Stay Connected