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Customer Service Advisor (Hybrid) Day/Night

SWARCO Group -
Leeds

Apply Now

Job details

Full-time
6 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Continuous improvement
Communication skills
Help desk

Full job description

Become part of our SWARCO team as

Customer Service Advisor (Hybrid) Day/Night

Location: Leeds, United Kingdom | Full time

Challenge

Works Scheduler

Location: Hybrid Working Available
Reporting to: Head of Customer Services
Work Pattern: 4 on 4 off Day and Night shifts. Shifts are 7am - 7pm and 7pm -7am
please note there is a shift allowance payable for night and weekend works.

SWARCO UK & Ireland – The Better Way. Every Day.

At SWARCO, we are at the forefront of intelligent traffic management, delivering innovative solutions that keep people moving safely and efficiently across the UK and Ireland. Our technologies include Intelligent Traffic Systems, Traffic Signals, Parking Solutions, EV Charging and Smart Street Lighting. As part of the global SWARCO Group, we combine local expertise with international innovation.

We are currently looking for a proactive and organised Works Scheduler to join our Customer Services team.

What you'll do

As a Works Scheduler, you will play a vital role in ensuring the effective delivery of our maintenance and service contracts. You will be responsible for coordinating reactive faults, planned maintenance activities and engineer workloads, ensuring customer service levels are consistently achieved or exceeded.

Working closely with engineers, Service Delivery Managers and customers, you will take ownership of service requests from receipt through to completion while maintaining a strong focus on customer satisfaction and operational efficiency.

Key responsibilities

Schedule and coordinate reactive fault responses in line with contractual SLAs.
Allocate work to engineers based on location, skillset, workload and fault priority.
Monitor and manage customer requests through to successful resolution.
Liaise with engineers, customers, subcontractors and internal stakeholders to ensure effective service delivery.
Schedule and track periodic inspections and planned maintenance activities.
Escalate service issues where necessary to ensure contractual performance is maintained.
Process maintenance and chargeable works administration, including billing support.
Maintain accurate records within service and fault management systems.
Support out-of-hours service operations on a rota basis alongside colleagues.
Ensure compliance with all Quality, Health, Safety, Security and Environmental procedures.

Profile

What we're looking for

Essential

Experience working within a scheduling, planning or coordination role.
Excellent customer service and telephone handling skills.
Strong organisational and problem-solving abilities.
Experience using data to support decision-making and continuous improvement.
Good working knowledge of Microsoft Office applications, particularly Excel.
Strong communication skills, both written and verbal.
Ability to work independently and collaboratively within a team.
GCSE level education or equivalent.

Desirable

Experience using fault management or scheduling systems.
Previous experience within a service desk, helpdesk or service centre environment.
Experience working within engineering, utilities, infrastructure or field service environments.

Benefit

What we offer

As well as providing a competitive salary, SWARCO actively promotes a supportive and inclusive working environment and offers excellent opportunities for development and career progression.

Benefits include:

Hybrid working opportunities
25 days holiday, rising with service, plus Bank Holidays
Holiday purchase scheme
Company pension scheme with generous employer contributions
Employee Assistance Programme
Life Assurance
Employee discounts portal
Ongoing learning and development opportunities
Cycle to Work scheme (where applicable)

Interested?

If you're highly organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Apply today and help us deliver the smarter, safer and more sustainable transport networks of tomorrow.

Applications are shortlisted on a rolling basis and we reserve the right to interview and appoint before the closing date. We therefore encourage early applications as vacancies may close once a suitable candidate has been identified.

We have a responsibility to ensure that all employees are eligible to live and work in the UK. Successful candidates must have the right to work in the UK by the commencement of employment.

SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

Agencies: Please note that should we require recruitment agency involvement, we will contact agencies from our Preferred Supplier List (PSL). Any unsolicited CVs submitted to SWARCO employees or hiring managers without prior written agreement will be considered the property of SWARCO and no fee will be payable.

#SWARCO #TheBetterWayEveryDay #CustomerServiceJobs #SchedulerJobs #PlanningJobs #ServiceCoordinator #OperationsJobs #EngineeringSupport #InfrastructureJobs #HiringNow

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Become a part of SWARCO.

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Refine Your Search

property customer service advisor jobs in leeds, eng

Customer Service Advisor (Hybrid) Day/Night

Customer Service Advisor (Hybrid)

Customer Experience Advisor

Claims Advisor

Facilities Co-ordinator

Trainee Protection Advisor

Corporate Counsel

Project Sales Engineer - Smart Buildings

Senior Associate (Strategic Asset Manager)

Client Partner (Sales) - Insurance (Client Partner I)

Head of Finance

Lead Sourcing Manager - 6-Month FTC

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I want to receive the latest job alerts for property customer service advisor in leeds, eng

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Customer Service Advisor (Hybrid) Day/Night

Challenge

Works Scheduler

SWARCO UK & Ireland – The Better Way. Every Day.

What you'll do

Key responsibilities

Profile

What we're looking for

Essential

Desirable

Benefit

What we offer

Interested?

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