Service desk administrator Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Administrator
wavenet —Birstall
- Full-time
- Microsoft Outlook
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
14d
Jira Administrator
System C —Leeds
- Full-time
- IT
- Communication skills
Business Systems Administrator
System C —Leeds
- Full-time
- IT
- Communication skills
PA to Directors
Redmayne Bentley —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
13h
Total Loss Administrator
FMG —Huddersfield
- £24,854.00 - £24,854.98 a year
- Monday to Friday
- Negotiation
- Free parking
- Annual leave
Quick apply
7d
Hire Desk Controller / Hire Administrator
Levels Above Site Services Ltd —Wakefield
- From £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Business Support Administrator
North Yorkshire Council —Harrogate
- £25,620 - £25,989 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee assistance programme
8d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Receptionist / Front of House Administrator
ProSport Physiotherapy Huddersfield —Huddersfield
- £24,784.50 - £26,000.00 a year
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
8d

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service desk administrator jobs near leeds, eng

Service Desk Administrator

wavenet -
Birstall

Quick apply

Job details

Full-time
7 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Microsoft Outlook
Microsoft Office
Numeracy
Data management
Communication skills

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Location: Birstall/Wakefield
Contract Type: Permanent, Full Time
Working Pattern: 8.5hr shifts incl 1 hr lunch, scheduled between 7am and 7pm, Monday to Friday.
Security Clearance Required – Applicants must have lived in the UK for 5 or more years to be eligible.

What You’ll Be Doing

The Service Desk Administrator supports the effective operation of the Service Desk by ensuring accurate management of IT assets (including laptops, mobile phones, tablets, and peripherals) and providing administrative and operational support.

The role ensures data integrity for reporting and invoicing, while helping to maintain service performance by supporting incident and request management and working with internal teams and suppliers to meet agreed service levels.

What You’ll Be Doing

High data accuracy: ITSM asset records (laptops, mobile phones, tablets, peripherals) are consistently accurate, complete, and maintained to a high standard, supported by strong attention to detail
SLA adherence: Incidents and service requests are progressed and resolved within agreed SLAs through effective time management and prioritisation
Quality ticket management: Calls and requests are logged clearly and accurately, with good use of systems (MS Office & ITSM), enabling efficient handling and reporting
Effective communication: Clear, professional communication with users, teams, and suppliers ensures smooth coordination and timely updates
Team contribution: Actively supports the wider Service Desk, demonstrating flexibility and teamwork
Problem resolution: Identifies issues, investigates discrepancies, and takes ownership to resolve them efficiently

Who are we?

We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role. Being resourceful will also serve you well as you may conduct your own research to solve some issues. This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.

Qualifications

What we’re looking for?

Strong attention to detail, ensuring high levels of accuracy in asset records and ticket updates
Effective time management and prioritisation, enabling you to manage workloads and meet SLAs and deadlines
Confident use of MS Office tools (especially Excel, Outlook, and Word) to support reporting, communication, and administration
Clear communication skills, both written and verbal, when dealing with customers, colleagues, and suppliers
Teamwork and collaboration, supporting the wider Service Desk and contributing to a positive team environment
Problem-solving ability, with a proactive approach to identifying issues and resolving discrepancies
Organisation skills, enabling you to manage multiple tasks and requests efficiently
Numeracy and literacy skills, supporting accurate reporting, data management, and professional communication
Customer-focused mindset, ensuring a professional, responsive, and helpful service at all times

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

service desk administrator jobs in leeds, eng

Service Desk Administrator

Administrator

Jira Administrator

Business Systems Administrator

PA to Directors

Total Loss Administrator

Hire Desk Controller / Hire Administrator

Business Support Administrator

1st/2nd Line IT Support - £27,000-£34,000

Senior Service Desk Engineer

Receptionist / Front of House Administrator

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