Senior service engineer Work, Jobs in Leeds, Wyk (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Senior Engineer
Kier Group —Leeds
- Full-time
- Driving
Senior Engineer
City of Bradford Metropolitan District Council —Bradford
- £39,862 - £49,282 a year
- Call to connect
13d
Senior Process Engineer
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Building Services Apprenticeship
OCS Group —Leeds
- English
- Communication skills
Quick apply
10d
Senior Service Engineer
Nationwide Platforms —Leeds
- Customer service
- Supervising experience
- Mechanical knowledge
Senior Data Engineer (Senior Data Manager)
NHS England —Leeds
- £57,528 - £64,750 a year
- Full-time
- Annual leave
8d
Design Manager
M Group —Birstall
- Engineering
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Vacancies with Barnsley MBC
Kirklees Council —Barnsley
Engineer
Kelling Group Limited. —Normanton
- £14.90 an hour
- Full-time
- Customer service
- Life insurance
- Referral programme
Quick apply
Senior QA Engineer
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- JavaScript
- APIs
- Annual leave
- Employee assistance programme
Quick apply
Lead Data Engineer (Lead Data Manager)
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
8d
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Service & Maintenance Controller
Dawsongroup —Brighouse
- Full-time
- Maintenance
- Administrative experience
- Communication skills
Quick apply
Senior Design Engineer
Joseph Gallagher Limited —Leeds
- 8 hour shift
- AutoCAD
- Civil engineering
- Engineering
- Employee discount
9d
Compliance Officer
Zuno Tech Group —Leeds
- Full-time
- Sales
- Organisational skills
- Financial services
- Annual leave
Senior Design Engineer
Fives Landis Ltd. —Keighley
- Microsoft Word
- Microsoft Excel
- CAD
- Annual leave
Quick apply
Junior Cyber Security Engineer (Security Officer)
NHS England —Leeds
- £43,954.90 - £52,928.70 a year
- Full-time
- Annual leave
9d
Product Lead
Lloyds Banking Group —Leeds
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Financial services
- Leadership
2d
Trainee Audio Visual Engineer
King-Com Communications Ltd —Bradford
- £22,600 - £26,500 a year
- Full-time
- Schematics
- Driving
- Travel
- Flexible schedule
Quick apply
10d

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Senior Service Desk Engineer

Zenzero Solutions
Leeds

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior service engineer jobs in leeds, wyk

Senior Service Desk Engineer

Senior Engineer

Senior Engineer

Senior Process Engineer

Building Services Apprenticeship

Senior Service Engineer

Senior Data Engineer (Senior Data Manager)

Design Manager

Vacancies with Barnsley MBC

Engineer

Senior QA Engineer

Lead Data Engineer (Lead Data Manager)

Senior Project Manager

Service & Maintenance Controller

Senior Design Engineer

Compliance Officer

Senior Design Engineer

Junior Cyber Security Engineer (Security Officer)

Product Lead

Trainee Audio Visual Engineer

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