switchboard supervisor Work, Jobs in leeds, wyk (with Salaries)

Switchboard Supervisor
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- 12 hour shift
- Leadership
- Teaching
Senior Facilities Supervisor
Nottinghamshire Healthcare NHS Foundation Trust —Wath upon Dearne
- £28,392 - £31,157 a year
- Full-time
- Leadership
9h

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Senior Facilities Supervisor
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£28,392 - £31,157 a year
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Switchboard Supervisor

Leeds Teaching Hospitals NHS Trust -
Leeds

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Job details

Full-time
£25,760 - £27,476 a year

Benefits

UK visa sponsorship

Qualifications

Leadership
Teaching

Full job description

For questions about this job, contact:

Name Simone Corcoran
Position Outpatient Support Manager
Email [email protected]
Phone number 01133925040

Job Summary

The Switchboard Service at Leeds Teaching Hospitals NHS Trust plays a critical role in managing all incoming communications across multiple hospital sites, ensuring patient safety and operational continuity 24/7.

We are seeking an experienced, motivated, and proactive Switchboard Supervisor to join our patient-centred team, based at Leeds General Infirmary. This is an exciting opportunity for an individual with strong leadership skills to support the operational management and development of a high-performing switchboard team.

Why you should join our Team

The successful candidate will support the day-to-day supervision and line management of Switchboard Operators, contributing to the delivery of a comprehensive and responsive communication service. You will play a key role in maintaining service standards, supporting staff, and ensuring compliance with Trust policies and procedures.

This is a fully flexible post within a 24/7 service, involving 12-hour shifts across days, evenings, nights, weekends, and bank holidays.

The Post-holder will be responsible for supervising on a day to day basis a large team of Switchboard Operators and to support the Switchboard Team leader. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.

The post holder will assist in the organisation of the Departmental team’s workload and provide a comprehensive telecoms service to ensure the delivery of a coordinated and consistent communication management service.

Provide day to day supervision of switchboard operators, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.

Be involved in the recruitment and retention of staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties.

Supervise and train members of the switchboard in all aspects of customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress.

To assist the Switchboard Team leader in ensuring staff receive full briefings on current developments and be actively involved in staff meetings.

Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used.

The Trust requires that all members of staff are appraised on a yearly basis and the post holder will be responsible for the appraisals for the allocated team members.

The post holder will be responsible for the monitoring of sickness, holidays and other leave and return to work interviews following sickness and for preparing and providing statistics to managers and to salaries and wages.

The post holder must ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred
Collaborative
Fair
Accountable
Empowered

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

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Job Summary

Why you should join our Team

About Leeds Teaching Hospital NHS Trust

Sponsorship Eligibility

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