Why join us?:
The CMA Insurance team is seeking to appoint an experienced Claims Adjuster with a strong background in handling London Market Marine claims.
You will work closely with your manager and colleagues to deliver a consistently high standard of claims handling, grounded in quality, integrity and professionalism. The role involves collaboration with a wide range of internal stakeholders, including underwriters, actuaries and finance teams, as well as building strong relationships with brokers and cedents.
Working within a highly collaborative team, you will support the delivery of wider corporate objectives. The team advises on both wet and dry shipping matters, covering contentious and non-contentious issues such as cargo and charterparty disputes, complex cross-border matters, sanctions, piracy, security issues and vessel arrests. As part of DWF Group, we act for international traders, cargo owners, shipowners, MGAs, insurers and reinsurers, providing commercially focused advice in a fast-moving, highly regulated global environment.
This role offers remote working, with occasional travel to a local office for client meetings or team collaboration as required.
Responsibilities:
- Day‑to‑day management of a portfolio of UK and International Marine claims across both London Market and Lloyd’s syndicate platforms, including coverage analysis, investigation, evaluation, reserving and settlement, in line with Global Claims Handling Guidelines, service standards and regulatory requirements.
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Ensure the company’s reserving philosophy is applied consistently, with reserves recorded in compliance with internal policies and protocols.
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Collaborate closely with Underwriting and Actuarial teams on claims‑related matters, including emerging issues, market trends, interpretation of reinsurance contract wording and adherence to service standards.
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Build and maintain effective working relationships with brokers and market peers.
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Monitor trends and developments within Marine claims and provide relevant updates to underwriters and actuaries.
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Remain up to date with legal and regulatory developments, including relevant case law, new and emerging precedents and legislative changes impacting the portfolio.
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Work collaboratively with members of the Global Claims team on shared claims and internal processes to ensure consistency and best practice across the business.
What will help you succeed in this role? :
Essential
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Proven claims handling experience within the reinsurance industry.
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Demonstrable knowledge and experience across both UK and International London Market Marine claims.
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Strong analytical and problem solving skills, with the ability to assess data and other business information, identify trends and draw well reasoned conclusions.
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Ability to work collaboratively within a team environment while independently managing a portfolio of claims.
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Excellent verbal and written communication skills.
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Proficiency in Microsoft Office applications, particularly Excel, including the use of basic formulas and pivot tables to manipulate and summarise data.
Desirable
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Familiarity with Write Back, ECF2 and DOCOsoft systems.
What we offer?:
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About us:
DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
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