Helpdesk lead Work, Jobs in Leeds (with Salaries)

Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Head of Retail Operations
Card Factory —Wakefield
- Hybrid work
8d
Senior Facilities Manager (Branches), North East
National Westminster Bank PLC —Leeds
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
3d
Head of Colleague Success - 9-12 Month Fixed Term Contract
HSBC Global Services Limited —Leeds
- Full-time
- Customer service
- Leadership
- Communication skills
7d
PFI Support Services Manager
Equans —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
- Annual leave
- Employee assistance programme
Digital Market Activation Manager - Wealth
HSBC Global Services Limited —Leeds
- Full-time
- Management
- Banking
- Negotiation
6d
Multi Skilled Engineer
Integral UK —Leeds
- £100 a week
- Full-time
- Customer service
- In-person
- Communication skills
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Helpdesk Lead

CBRE -
Leeds

Apply Now

Job details

Full-time
7 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Maths
Bachelor's degree
Organisational skills
Leadership

Full job description

About the Role:
As a CBRE Customer Service Manager, you will manage and coordinate the activities of the customer service center team.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. What You’ll Do:
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Execute procedures to improve team efficiency and center operations.
Identify, troubleshoot, and resolve escalated complex customer inquiries and complaints. Follow up to ensure satisfaction.
Verify projects and programs alignment with the client's business needs goals and objectives.
Review special customer service reports and provides recommendations for management and field personnel.
Exchange and explain difficult information, convey performance expectation, and handle sensitive issues.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. What You’ll Need:
Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills with a strong inquisitive mindset.
Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

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Refine Your Search

helpdesk lead jobs in leeds

Helpdesk Lead

Head of Retail Operations

Senior Facilities Manager (Branches), North East

Head of Colleague Success - 9-12 Month Fixed Term Contract

PFI Support Services Manager

Digital Market Activation Manager - Wealth

Multi Skilled Engineer

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