It Work, Jobs in Leeds (with Salaries)

Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
IT Refurbishment Technician
Chaps IT Recycling LTD —Sheffield
- £26,000 - £27,000 a year
- Overtime
- CRM software
- Customer service
- Travel
- Free parking
- Employee discount
Quick apply
IT Engineer
Fortress Technologies Ltd —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Flexitime
Quick apply
1d
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
1d
IT Service Desk Technician
Walker Morris LLP —Leeds
- £27,146 a year
- 8 hour shift
- IT
- Automotive diagnostics
- Annual leave
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
14d
Technical Support
Fortus UK —Goldthorpe
- Full-time
- Computer networking
- IT
- In-person
- Annual leave
Quick apply
3d
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
5d
Business Development Manager - IT
Northern Telecom —Leeds
- £40,000 - £65,000 a year
- Full-time
- Sales
- Business development
- IT
Quick apply
IT Operations Engineer
Team17 Digital —Wakefield
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- AWS
Quick apply
8d
Service Desk Administrator
wavenet —Birstall
- Full-time
- Microsoft Outlook
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
IT Director
TPT Retirement Solutions —Leeds
- Computer Science
- IT
- Leadership
12d
Service Desk Technician
Zenith —Leeds
- £26,920.40 a year
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
9d
Senior IT Technician
ST LEONARDS HOSPICE —York
- £48,087 - £55,026 a year
- Full-time
- Hospice
- Annual leave
- Employee discount
9d
IT Manager
Fortrea —Leeds
- Full-time
- Communication skills
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance

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Service Desk Analyst

C365Cloud -
Wakefield

Quick apply

Job details

Permanent | Full-time
£25,000 - £27,000 a year

Benefits

Casual dress
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Jira
Microsoft Excel
Customer service
Technical support
SQL
Database administration
Confluence
Organisational skills
IT
SaaS
Communication skills

Full job description

WHO WE ARE

C365Cloud is an award-winning, cloud-based software solution designed for organisations with large property estates. Our platform helps organisations audit, manage, and improve their statutory compliance and facilities management inspections. It also enables proactive compliance management, allowing organisations to track risks and manage actions efficiently.

THE ROLE

Due to continued expansion, we are looking to recruit a Service Desk Analyst to join our team. Based at our Wakefield office, the successful candidate will work within the Helpdesk Team and play a key role in the wider Customer Services Team, ensuring we meet and exceed client service expectations.

Key Responsibilities

Ownership of Cases – Managing service requests and providing expert support to customers.
SLA Management – Ensuring all tickets received by the helpdesk are actioned within agreed SLAs, and that all support calls are handled professionally and resolved within these timeframes.
Client Meeting Support – Ensuring actions from client meetings are completed within the required timescales and supporting colleagues by preparing necessary materials before meetings.
Client Onboarding & Success – Assisting with the onboarding of new clients, particularly in setting up and managing new user accounts.
Knowledge Management – Contributing to the creation and maintenance of knowledge base articles to ensure accurate and up-to-date documentation.
Document Processing – Ensuring all documents uploaded to the supplier portal are processed within agreed SLAs.
Process Adherence – Ensuring all defined business processes are followed within agreed timescales.
Proactive Problem-Solving – Participating in incident analysis and problem management, identifying trends, and recommending improvements.
Cross-Team Collaboration – Working closely with other teams to facilitate smooth handovers and drive continuous service improvements.

ABOUT YOU

This role is ideal for someone who has previous experience working on a Service Desk in a customer service or technical support capacity and is now looking to take the next step in their career.

We are looking for someone with:

A strong background in Service Desk operations, including handling support tickets, troubleshooting issues, and assisting users.
A commitment to delivering high-quality support while continuously improving client interactions, service processes, and overall efficiency.
A passion for providing exceptional customer service and enhancing client satisfaction.
The ability to handle complex issues and collaborate across teams to develop innovative solutions.
Experience in a SaaS environment (highly advantageous) and a solid understanding of SQL and database concepts.

ESSENTIAL SKILLS

Previous experience working in a Service Desk environment.
Proactive and hardworking, with a strong work ethic.
Positive attitude towards work and a commitment to delivering high-quality service.
Analytical and problem-solving mindset, with the ability to assess and resolve issues effectively.
Strong organisational skills, with the ability to manage daily workloads and meet specific deadlines.
Excellent communication skills, both written and verbal, with the ability to engage effectively with colleagues, customers, and clients.
Strong telephone capability, including an excellent telephone manner and professional approach.
IT proficiency, including experience with Excel and Word.
Basic SQL knowledge, with an understanding of database concepts and the ability to perform simple queries.

DESIRABLE SKILLS

Intermediate database administration skills.
Familiarity with tools such as Jira and Confluence.
Understanding of data protection risks and knowledge of UK GDPR compliance.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

Casual dress
Company pension
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full-time office based position, are you able to commit to this?

Experience:

Technical support: 2 years (required)
Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it jobs in leeds

Service Desk Analyst

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