service delivery manager Work, Jobs in leeds (with Salaries)

Service Delivery Manager
Compliance365 —Wakefield
- £28,000 - £35,000 a year
- Full-time
- Sales
- Presentation skills
- Driving
- Free parking
Quick apply
Customer Service Delivery Driver - Leeds and Bradford Airport - Days
APCOA PARKING (UK) LTD —Leeds
- £13 an hour
- Customer service
- Driving
- Communication skills
Quick apply
12d
Delivery Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Communication skills
- Teaching
Customer Service Delivery Driver - Leeds and Bradford Airport - Nights
APCOA PARKING (UK) LTD —Leeds
- £13 an hour
- Night shift
- Customer service
- Driving
- Communication skills
Quick apply
12d
Service Delivery Manager
Node4 —Wakefield
- IT
- Communication skills
- Employee assistance programme
Delivery Manager
NHS England —Leeds
- £57,528 - £64,750 a year
- Full-time
- Agile
12d
Operations Support Manager
CitySprint —Leeds
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
23h
Postperson with Driving
Royal Mail Group —Leeds
- Part-time
- Employee discount
Service Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
Store Manager
Aldi —Leeds
- £52,910 - £69,000 a year
- Management
- Time management
1h
Retail Assistant - Part Time
Farmfoods —Leeds
- £10.95 - £12.81 an hour
- 12 hour shift
- School
- Employee discount
- Gym membership
Quick apply
1d
Operations Manager
Britsafe Limited —Leeds
- £47,000 a year
- Full-time
- Management
- Customer service
- Driving
Senior Manager - Change Delivery
Yorkshire Building Society —Leeds
- Up to £130,000 a year
- Management
- Continuous improvement
- Agile
6d
Operations Manager - Wellbeing
Nuffield Health —Leeds
- Up to £37,500 a year
- Full-time
- Management
- Customer service
- Gym membership
Store Manager
Iceland —Wakefield
- £40,000 - £45,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
Venue Manager
Customer First Venue Services Ltd —Leeds
- From £30,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Health & wellbeing programme
- Employee discount
Quick apply
Education Centre Manager
Explore Learning —Leeds
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Smart / AMR Manager
ENGIE —Leeds
- Hybrid work
- Management
- Customer service
- Microsoft Office
Operational Manager
Leeds Community Healthcare NHS Trust —Leeds
- £49,387 - £56,515 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
6d
Stable Care and Reunification Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Weekend availability
- Hybrid work
- Management
- Continuous improvement
- Leadership
- Annual leave

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Service Delivery Manager

Compliance365 -
Wakefield

Quick apply

Job details

Full-time
£28,000 - £35,000 a year

Benefits

Free parking
Casual dress
Company car
Company events
Private medical insurance

Qualifications

Driving Licence
Sales
Facilities management
Presentation skills
Driving
HubSpot
SaaS
Account management
Communication skills

Full job description

Overview

C365Cloud is an industry-leading compliance software provider based in Wakefield, West Yorkshire.

Due to business expansion, we are looking for a highly motivated and proactive individual to join our Customer Retention and Acquisition team.

Service Delivery Manager – C365Cloud Compliance Platform

Team: Customer Retention & Acquisition

Product: C365Cloud SaaS Compliance Platform

Location: Wakefield head office

About C365Cloud

C365Cloud is a UK SaaS compliance platform helping organisations across the built environment manage statutory and regulatory compliance at scale. Our clients include national property portfolios, healthcare estates, and large multi-site operators who rely on us to keep their assets safe, compliant, and audit-ready.

We’re growing our Customer Retention & Acquisition team and looking for a Service Delivery Manager to be the trusted technical and commercial point of contact for our mid-to-large corporate clients.

The role

This is part service delivery, part account management. You’ll own the post-sale relationship for a portfolio of corporate clients, making sure they get genuine value from the platform and renewing or expanding their contracts year on year.

It is not a pure sales or relationship-only role. You’ll need to be comfortable holding detailed conversations about module configuration, SLA performance, and compliance reporting alongside commercial discussions. If your background is selling commodities or booking meetings, this isn’t the right fit.

What you’ll be doing

Service delivery

Owning service performance against contractual SLAs and producing regular service reports for clients
Coordinating onboarding and ongoing module rollouts alongside our Implementation, Product, and Support teams
Translating client compliance needs into platform configuration, template, and form changes
Managing escalations end-to-end and keeping internal and client stakeholders informed
Producing service review documents and chairing regular client review meetings

Account management

Owning a portfolio of mid-to-large corporate clients as the primary commercial point of contact
Building lasting, trusted relationships with senior client stakeholders
Identifying expansion opportunities — additional modules, sites, or users — and converting them into commercial proposals through HubSpot
Forecasting renewals accurately and protecting at-risk accounts
Acting as the client’s voice internally, feeding insight into Product and Operations

What we’re looking for:

Essential

Demonstrable SaaS service delivery or technical account management experience - you’ve owned a software portfolio, not just sold a product
Working knowledge of compliance, regulatory, or enterprise software environments
Strong service reporting skills, including SLA management and reporting against contractual commitments
Confidence presenting to senior client stakeholders and chairing client review meetings
Excellent written communication - you can produce a service report or proposal that reads cleanly the first time

Nice to have

Familiarity with the built environment, facilities management, or property compliance sectors
Experience with HubSpot or a comparable CRM
Exposure to platform integrations across payroll, HR, or finance systems
Prior involvement in tender responses or framework procurement (e.g. G-Cloud / Crown Commercial Service)

Why C365Cloud

A growing UK SaaS business with a clear specialism and a strong corporate client base
Genuine remit - you’ll have direct influence on retention, expansion, and platform direction
Real career progression as the team scales

To apply

Send your CV and a short covering note describing a service delivery or account management success you’re proud of — particularly something that involved fixing a difficult situation rather than just running a smooth one.

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits:

Casual dress
Company car
Company events
Free parking
Private medical insurance

Application question(s):

Are you willing to work mainly from the office?

Licence/Certification:

Driving Licence (preferred)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

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