About GME Group
GME Group is a growing multi-trade contractor delivering responsive repairs, maintenance, damp & mould eradication, painting & decorating, voids and planned works throughout the social housing sector.
Due to continued growth, we are looking to recruit an experienced and motivated Technical Officer to support the day-to-day operational delivery of our contracts.
This is a fast-paced role suited to someone who thrives under pressure, enjoys solving problems, and takes pride in delivering excellent service to clients and residents.
The Role
As Technical Officer, you will work closely with our operational, commercial and administration teams to ensure repairs and maintenance works are delivered efficiently, safely and to the highest standard.
You will be responsible for managing jobs from instruction through to completion, supporting operatives in the field, carrying out inspections, pricing additional works, managing variations and ensuring contractual KPI and SLA targets are achieved.
This is a varied role requiring a hands-on approach, strong organisation skills and the ability to manage multiple priorities simultaneously.
Key Responsibilities
- Support the day-to-day delivery of responsive repairs and maintenance contracts.
- Carry out property inspections and site visits.
- Assess repairs and identify required works.
- Prepare quotations and variation requests.
- Liaise with clients, tenants, subcontractors and operatives.
- Monitor job progress and ensure works are completed within agreed timescales.
- Ensure company systems, trackers and client portals are updated accurately.
- Assist with scheduling and resource planning.
- Conduct quality inspections and post-completion checks.
- Identify and resolve operational issues quickly and effectively.
- Support achievement of contract KPIs, SLAs and financial targets.
- Promote excellent customer service and resident satisfaction.
- Ensure compliance with health and safety procedures at all times.
Essential Requirements
- Previous experience within a Repairs & Maintenance or Responsive Repairs environment.
- Experience working within Social Housing.
- Strong understanding of property maintenance and repair processes.
- Fully computer literate with experience using Microsoft Office, portals and job management systems.
- Excellent organisational and time management skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Commercial awareness and problem-solving ability.
- Full UK Driving Licence.
Desirable Requirements
- Experience using systems such as Joblogic, Plentific, Totalmobile or similar.
- Experience within damp & mould, disrepair or void property programmes.
- Knowledge of social housing client KPI and SLA requirements.
- Experience pricing works and managing variations.
What We Are Looking For
We are looking for someone who is:
- Driven, motivated and ambitious.
- Organised and able to prioritise workload effectively.
- Comfortable working in a fast-moving environment.
- Confident communicating with clients, tenants and colleagues.
- Proactive in identifying problems and finding solutions.
- Passionate about delivering excellent service.
- A team player who takes ownership and accountability.
What We Offer
- Competitive salary.
- Company vehicle.
- Company mobile phone.
- Pension scheme.
- Ongoing training and development.
- Career progression opportunities within a growing business.
- Supportive and ambitious team environment.
If you have experience within social housing repairs and maintenance and are looking for your next challenge with a growing and forward-thinking contractor, we would love to hear from you.
Job Types: Full-time, Temp to perm
Contract length: 12 months
Pay: From £39,000.00 per year
Experience:
- Social Housing : 1 year (required)
Work Location: In person
