Department: 25 - Service Job Status: Full Time
FLSA Status: Non-Exempt Reports To: Branch Manager
Amount of Travel Required: 50-70% of the time on short notice.
Pay: Wage negotiable depending on experience
POSITION SUMMARY
Service Department positions are responsible for providing service, debugging, troubleshooting and training to NLB customers. Positions require not only an extensive knowledge of NLB equipment, but also a strong customer service attitude. The Service Department's ultimate goal is to provide NLB and it's customers with world-class service.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Troubleshoot and debug basic electrical and automated equipment to design specifications.
- Troubleshoot and debug basic hydraulic and pneumatic systems to meet customer requirements and utilize NLB equipment within design specifications.
- Perform service, troubleshoot and train customers on NLB pumps, valves and accessories in a safe and professional manner.
- Test and troubleshoot both units and accessories.
- Troubleshoot and debug basic electrical and automated equipment, to design specifications of equipment.
- Willing and able to work additional hours including after hours and weekends to handle customer service needs.
- Demonstrate a professional image/attitude in dealing with other NLB service personnel, NLB management and employees as well as NLB customers.
- Communicate effectively, get along with co-workers, and deal with colleagues effectively and professionally.
- Conduct demonstrations of NLB equipment.
- Continuous pattern of regular and prompt attendance is required.
- Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Autonomy - Ability to work independently with minimal supervision.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Decision Making - Ability to make critical decisions while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Judgment - The ability to formulate a sound decision using the available information.
- Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Reliability - The trait of being dependable and trustworthy.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Risk Taker - Ability to take calculated risks or to stretch the limits of comfort zones.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED)
Experience: Two to four years related experience
Computer Skills
Must have intermediate computer skills.
D365 experience is a plus.
Other Requirements
Experience in the water jetting industry and assembly work in light vehicle or Heavy Good Vehicles (HGV). Strong diagnostic background is a plus.
Possess outstanding mechanical knowledge and skills.
Able to communicate effectively with all contacts, both oral and written.
PHYSICAL DEMANDS
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth Perception)
Sense of Sound (Must wear hearing protection.)
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) (Eye Protection, Hearing Protection, Steel Toe Shoes, and Hard Hat protection must be worn in designated areas)
WORK ENVIRONMENT
The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate to loud.
