contact handler Work, Jobs in leicester, eng (with Salaries)

Contact Handler
Leicestershire Police —Leicester
- £27,204 - £30,333 a year
- Weekend availability
Emergency Call Handler
PA Housing —Leicester
- £26,755 - £27,893 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
7d
Experienced Home Claims Handler
Hastings Direct —Leicester
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Director, Real-Time Architecture
LSEG (London Stock Exchange Group) —Nottingham
- Full-time
- No degree
- Computer networking
- APIs

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Find similar jobs that you might be interested in.

Emergency Call Handler
PA Housing —Leicester
Supporting customers with a calm and sensitive approach, including those with mental health challenges. Carrying out daily welfare calls to ensure tenant…
£26,755 - £27,893 a year
7d
Contact Handler
Leicestershire Police —Leicester
You’ll be handling a diverse range of calls, often complex, from missing person reports to road traffic incidents and crimes unfolding in real time.
£27,204 - £30,333 a year

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Contact Handler

Leicestershire Police -
Leicester

Apply Now

Job details

Permanent | Full-time
£27,204 - £30,333 a year

Full job description

Make the difference when it truly matters!

Being a Contact Handler means you are the first point of call for our communities when they need us the most.

You’ll be part of a dedicated team dealing with emergency situations, identifying incidents, assessing risk, protecting the vulnerable and preventing harm. Your adaptability, compassion and calm approach will be vital.

Working side by side with police officers and staff, you will ensure all 999/101 emergency and non-emergency calls are handled quickly, professionally, and calmly.

You’ll be handling a diverse range of calls, often complex, from missing person reports to road traffic incidents and crimes unfolding in real time. You’ll be the first point of contact for individuals at their most vulnerable, ensuring you’re listening and accurately recording every part of the call.

This role has a fixed based at Force Headquarters, Leicestershire Police and is full-time.

We are looking to start people in October 2026 and January 2027 onwards.

The Shifts

24 hour, 7 days a week shift pattern
Rotating shifts of 4 days on and 4 days off including evenings, nights, and weekends
Typical shifts within the pattern are 07:00 - 19:00 or 19:00 - 07:00

Salary:

Basic starting salary of £27,204 during training (approx. 11-13 weeks).
Gross pay is around £34,300, including shift allowance and weekend working.
The top salary for the role is around £38,800, and will be reached through annual increments over 5 years.

So, if you’re an excellent communicator, have the ability to stay calm, extract information accurately, problem solve, have fast and precise keyboard skills, and want to help people when they need us the most, this is the job for you!

If you want to find out more about the role, register for one of our webinars here.

What’s in it for you?

At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of reward and benefits that are available to all our staff and officers.

What’s next…

If this sounds like the role for you, please click apply to complete your application describing how you meet the essential criteria listed on the job description.

Application deadline -8th June 2026 at 23:55
Assessment / Interview - this involves a 2 hour session including an interview, role play and data input capability assessment, and will be held at Force Headquarters. We have availability to run these 7 days a week, meaning you can choose a slot to suit your diary.
Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK at the time of application.

Please attend one of our Webinars on one of the below dates:-

2nd June 2026 at 1pm-2.30pm- click the below link to book your place

Contact Handler Webinar - Shared HR Service Centre

To find out more about Leicestershire Police and understand how you can make a difference visit our careers website.

We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of females and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.

Apply Now

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contact handler jobs in leicester, eng

Contact Handler

Emergency Call Handler

Experienced Home Claims Handler

Director, Real-Time Architecture

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