As an Internal Account Manager, at HSS ProService you’ll play a key role in supporting customers throughout their journey. You’ll manage customer enquiries, process orders, and build strong relationships that help deliver an exceptional customer experience while driving commercial growth.
You'll predominantly work remotely, but the role will require travel to Birmingham to work collaboratively with the team weekly.
You’ll work closely with operations teams, suppliers, and customers to ensure equipment and materials are delivered on time, within budget, and in line with customer expectations.
This is a fast-paced role where relationship building, organisation, and commercial awareness all come together. You’ll also help customers navigate our digital offering and identify opportunities to introduce additional products and services that add value.
A typical day:
- Manage customer orders with accuracy and attention to detail to ensure successful outcomes
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Build strong relationships with customers and suppliers to deliver a seamless service experience
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Collaborate closely with operations teams to coordinate timely equipment and material deliveries
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Support customers throughout the ordering process and provide product recommendations where appropriate
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Identify opportunities to upsell and cross-sell additional products and services
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Help customers maximise the use of our digital channels and online marketplace
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Handle customer requests within agreed service levels and support with logistics queries
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Coordinate third-party carrier movements to ensure smooth delivery operations
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Prioritise preferred suppliers in line with commercial agreements and margin expectations
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Negotiate with suppliers where required to support cost optimisation
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Monitor and contribute towards key KPIs including margins, service delivery, and job completion rates
What you'll bring:
- Experience in a hire, building materials, customer service, or sales environment
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Strong relationship-building and customer service skills
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Excellent verbal and written communication skills
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Ability to manage multiple priorities in a fast-paced operational environment
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Strong attention to detail and organisational capability
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Commercial awareness with the confidence to spot sales opportunities
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Resilience, adaptability, and a proactive approach to problem solving
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Good IT skills and confidence using digital systems and platforms
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A driving licence would be beneficial
What you’ll get back:
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Your birthday each year as annual leave to spend how you want to!
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Healthcare Cashback Plan with money off on things like dentist and opticians
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Flexible and hybrid working - we appreciate you do your best work in different environments
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Training and development opportunities to keep growing your skills
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Discounts and cashback on our perks site
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You will get the choice of other flexible benefits such as Cycle To Work or our Holiday Buy Scheme
At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.
We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at [email protected] and one of our team will be happy to help.
