Desktop support Work, Jobs in Leytonstone, Gtl (with Salaries)

IT Service Desk Analyst
ONS —Hatfield
- £25,000 - £28,000 a year
- Weekend availability
- Spanish
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
8d
QA Tester
Wayland Games Limited —Brentwood
- £28,684.03 - £37,661.31 a year
- Full-time
- ERP systems
- SQL
- Continuous improvement
- Free parking
- Store discount
Quick apply
9d
Level 3 Support Technician
CST Training LTD —Bexley
- £28,000 - £35,000 a year
- AWS
- JavaScript
- Travel
Quick apply
10d
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
4d
ICT Support Officer
Freedom from Torture —London
- £35,191 - £45,925 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
4d
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
10d
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
1d
Desktop Support Assistant - Apprentice
Goodwin Procter LLP —London
- Full-time
- English
- Windows
- Organisational skills
3d
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
IT Developer
Plantexpand Limited —Wickford
- £30,000 - £35,000 a year
- Full-time
- Computer Science
- Engineering
- Windows
- Free parking
- Gym membership
Quick apply
2d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
6d
IT Support Officer
Northchild Education (UK) Ltd —London
- £31,000 - £40,000 a year
- Weekend availability
- Azure
- Computer Science
- University
Quick apply
11d
IT Helpdesk Officer - Kings Cross/All across London
Single Homeless Project —London
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
2d
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
11d
Customer Support Engineer
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
11d
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
9d
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply

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desktop support jobs near leytonstone, gtl

IT Service Desk Analyst

ONS -
Hatfield

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
8 days ago

Benefits

Free parking
Company pension
Company events
Gym membership
On-site parking

Qualifications

French
Spanish
Operating systems
Microsoft Outlook
Customer service
GCSE
Microsoft SQL Server
Windows
Technical support
Microsoft Office
Organisational skills
ServiceNow
IT
Italian
Microsoft Outlook Calendar
Communication skills
German
Dutch

Full job description

IT SERVICE DESK ANALYST

Who do I report to? Service Desk Supervisor

Where am I located? Hatfield office (near London), with possible travel to Sheffield main office, as and when required.

Hours of operation? Flexible shift patterns between 6am and 11pm Weekdays (subject to change if business require more support) on weekends (public holidays)

What’s the purpose of the job?

To be the first point of contact for the business (clubs/team members) & suppliers in order to own, manage/resolve all

IT service incidents/service requests

Providing an uninterrupted IT service to the business – members, clubs and team members, this involves:
Receiving (all channels – self-service portal, phone, email, walk-in) logging and managing service incidents and requests from clubs/team members & suppliers – in order to resolve within a timely manner
Performing routine monitoring, daily checks and hyper care checks to proactively identify and diagnose recurring and imminent service issues in order to pre-empt resolution

What will I be doing?

Responsible for analysing, categorising, prioritising and logging all incidents via self-service portal, calls, walk-ins from clubs/team members or alerting systems/suppliers, in order to manage and resolve within agreed SLA (according to its severity) and communicate progress/resolution of the fix
Ensure all incidents/service requests are logged in the IT Service Management system and manage them throughout the lifecycle - taking ownership of the situation
This might involve fixing the issue directly via a documented solution or escalation to Systems Support Team or to the supplier
Where stakeholders have raised issues via self-service portal – ensure category has been accurate and re categorise as necessary
Follow up on the incident progress with Systems Support/Suppliers in order to get status/decide on further escalation
Clear and timely (according to severity) communication of progress/closure of service incident on a regular basis to stakeholders – club(s)/team member(s)/leadership
Where an incident/problem is assigned to the IT Systems Support Analysts update stakeholders of progress as well as new point of contact for incident ownership
Provide comprehensive handover of high severity P1 incidents at end of rota to next colleague on shift or to the out of hours team
Take ownership of high severity P1 incidents at start of rota o During OOH rota, identify P1 incidents and manage through to resolution
Ensure all service interruptions, downtime and P1’s are recorded with detailed timelines in the Incident Log
Responsible for identifying reoccurring incidents and notifying the IT Service Desk Supervisor so they can be managed appropriately
Responsible for service monitoring on defined service dashboards, daily (applications/infrastructure) checks (start of day/end of day) and seasonal hyper checks in order to identify and report trends to Service Desk Supervisor/Systems

Support team & or Suppliers in order to avoid service disruption or to improve service standards

Responsible for performing recurring scheduled tasks (eg period end work, direct debit process etc)
Create and update knowledge base articles to facilitate first time fixes
Ensuring the IT Service Desk documentation required for support purposes is accurate and up-to-date on the Service knowledge base including known issues, first time fixes, and the support and escalation matrix
Responsible for performing other BAU standard tasks, ie joiner mover leaver
Attend relevant team meetings – including daily huddle

How will I be measured?

Percentage of first time fixes - average of team to your individual average (averages should be created on a periodic basis)
Time to resolve first time fixes average of team to your individual average
Positive 360 feedback from Service Desk Supervisor, Systems Support Team/Suppliers (include input on accurate categorisation, timely escalation, incorrect escalations) and stakeholders
Prepared to contribute at daily huddle
Daily checks have been completed
Number of trends and issues pre-emptively identified and escalated
Quality and accuracy of knowledge base articles

What qualifications, skills and experience do I need?

Previous customer service experience
Understanding of Microsoft based operating systems with emphasis on Windows 10 and Office 365
Experience with using and troubleshooting Outlook 365 (permissions, calendar sharing, and delegation)
Ability to use a call logging system (eg. Sysaid, ServiceNow)
Excellent communication skills and telephone manner
Comfortable with accurately documenting in a clear and concise manner
Confident and experienced in dealing with challenging situations and able to demonstrate problem solving and trouble shooting skills
Excellent organisational skills and the ability to effectively time manage a number of different issues – with varying severity
A commitment to going above and beyond in delivering an exceptional service that colleagues recognise as being valuable

Desirable

Experience and knowledge of leisure industry
Experienced dealing with outsourced IT hosting service providers with technologies such as Citrix, Virtual Servers, Web

Applications, Laptops/Desktops, SQL Server Databases

Speaks one or more of other languages – German, French, Spanish, Italian or Dutch

Key behaviours

You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Calm under pressure
Resilience and drive to achieve results
Energetic
Can do, self-motivated
Diligent
Sense of ownership
Collaborative working, one team, supportive: no idea is a bad idea
Latest tech innovations
Think holistically – communicate and engage: how our technology impacts member/club experience

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking

Ability to commute/relocate:

Hatfield AL10 9UE: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

desktop support jobs in leytonstone, gtl

IT Service Desk Analyst

QA Tester

Level 3 Support Technician

2nd Line Support Technician

ICT Support Officer

IT Support Engineer

2nd Line Service Desk Engineer

IT Helpdesk Officer

Desktop Support Assistant - Apprentice

Support Engineer - London

IT Developer

IT Desktop Support Analyst

IT Support Officer

IT Helpdesk Officer - Kings Cross/All across London

On-Site 1st/2nd Line Support Technician

Customer Support Engineer

Analyst – Desktop Support

IT Support Assistant

IT Support Specialist I

1st Line support Analyst

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