Senior leasing Work, Jobs in Lincoln, Lin (with Salaries)

here.
Streets Heaver —Lincoln
- £27,500 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
CCETT Senior Practitioner
Lincolnshire Partnership NHS Foundation Trust —Lincoln
- £39,959 - £48,117 a year
- Full-time
- Discharge planning
- Annual leave
- Employee discount
Senior Social Work Assistant
Lincolnshire Partnership NHS Foundation Trust —Lincoln
- £28,392 - £31,157 a year
- Full-time
- Annual leave
- Employee discount
2d
Sales and Administrator Junior
Key2Lease Ltd —Lincoln
- From £20,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
9d

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CCETT Senior Practitioner
Lincolnshire Partnership NHS Foundation Trust —Lincoln
Engage with young people to provide mental health and risk assessment, risk management plans, and taking appropriate therapeutic risk for young people following…
£39,959 - £48,117 a year

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Streets Heaver
Lincoln

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Job details

Permanent | Full-time
£27,500 a year

Benefits

Annual leave
Company pension
Private medical insurance
Car scheme

Qualifications

SQL
IT
Application support
Communication skills

Full job description

Streets Heaver Healthcare Computing

Job Description

Job Title:
Support Analyst

Main purpose of role:
We’re looking for enthusiastic and confident problem solvers to join our expanding support team based
in Lincoln. You’ll provide inbound support to customers via phone and email – quickly establishing the
cause of the issues through appropriate questions and enabling solutions as swiftly as possible – whilst
at-all-times delivering a high level of diplomacy and customer care

Annual salary:
£27,500 per annum

Employment Type:
Permanent/Full time

Working hours:
We work a few different shifts (8.00am - 4.45pm, 8.30am - 5.15pm and 9.15am - 6.00pm) to support our
customers, and occasional out of hours work when required.

Job location:
Lincoln - Hybrid working (with in office contract) – Minimum of 2 days in the office per week with regular
in-office team meetings each month – You can expect to be in the office around 8-10 days a month.

Reporting to:
Senior Support Analyst

Duties and Responsibilities:

1) Providing comprehensive support to end-users through telephone & email

2) Investigating and troubleshooting issues reported by users to deliver timely and effective

solutions.

3) Executing SQL updates to address client data issues and generating customised reports as
needed.

4) Recording all interactions meticulously in our support ticketing system (Freshdesk).

5) Categorising support tickets accurately, ensuring clear documentation and concise summaries.

6) Managing your ticket queue efficiently considering priority and complexity, taking ownership of

issues and ensuring compliance with support SLAs.

7) Promptly escalating support tickets when resolution is beyond immediate capability.

8) Communicating professionally and effectively with both customers and internal teams.

9) Collaborating with the wider team to maintain and enhance high levels of customer

satisfaction.

10) Promote sustainable practices to minimise the company’s carbon footprint and waste.

Streets Heaver Healthcare Computing

Job Description

Essential skills

Demonstrate excellent all-round IT skills

Be a true ‘people person’ with an awesome approach to customer service (particularly with high profile

customer groups)

Exhibit strong oral and written communication skills, effectively conveying technical information to

diverse audiences with clarity and precision.

Showcase outstanding problem-solving skills with a keen analytical mind, enabling swift and effective

resolution of complex issues.

Display excellent workload management skills, efficiently handling multiple tasks with a focus on

prioritisation to meet deadlines and service level agreements.

Desirable skills

Previous experience providing application support

Degree level qualification and/or experience with related technologies

Why you should pick us:

Dedicated PDP time: We give you dedicated time to be spent on your personal development

each week.

We’ll help grow your knowledge: We have a dedicated internal Learning and Development

department to help upskill you throughout your career with us.

Everyone needs a break sometimes: We give 22 days’ annual leave, plus bank holidays

(increasing with service.)

To help you celebrate: We provide an extra day off for your Birthday.

Make a difference: Enjoy an extra day off annually to dedicate to volunteering and giving back

to the community.

Team building is important: We have a departmental outings budget so everyone can get to

know each other outside of work. We also have regular companywide events.

New starter WFH allowance: Outside of your technical equipment, which we of course provide,

we also give £100 Work from Home Allowance to go toward anything else.

Thinking of the future: We have Pension & Private Healthcare Insurance schemes.

Drive green: Take advantage of our electric car leasing scheme via salary sacrifice.

Stay active, earn rewards: We provide MyZone fitness watches to help you stay active and

healthy. By consistently engaging in physical activity, you can earn up to 3 extra days of holiday
per year — a great way to boost wellbeing and reduce absence.

Employment is subject to:

Successful completion of DBS check with annual renewal

Proof of eligibility to work in the UK

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated
by your changing role within the organisation and the overall business objectives of the organisation.

Apply Now

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