Mervyn Stewart is growing and this is your opportunity to be part of that growth.
We have excellent opportunity for a Warranty Controller to join our team within Mervyn Stewart. This could be the opportunity you have been waiting on, and to be part of our ever-growing business.
Full training will be provided so this could be an opportunity for someone to move into the warranty arena, however franchise experience will be an advantage.
In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible Sales experience.
Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About The Role
Main Duties
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Ensuring all administrative functions within the warranty department are carried out
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Reviewing warranty reporting systems with the line manager to identify improvements where possible
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Administering warranty policy in the best interests of the retailer, manufacturer and customer
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Keeping accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
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Ensuring that all frontline staff complete records correctly when warranty is diagnosed on a vehicle, and providing training and coaching were required.
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Maintaining knowledge of all warranty procedures and documentation. Supporting other staff members on all warranty related matters
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Ensuring you are fully compliant with manufacturers policies and procedures
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Flexibility in being able to support the existing department staff as required through various functions and location
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This will be a busy role requiring team work, excellent inter departmental and good all round communication skills, as well as behaving in a professional manner.
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The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised and have good time management skills.
The Package:
The successful candidate can expect:
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An excellent industry competitive salary
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Company Pension Scheme
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30 days holiday inc. stats increasing with long service
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Manufacturer training and development programme
Our benefits include:
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30 days holidays (inc stats) increasing with long service
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Health, Wellbeing and Discount Shopping Membership
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Employee discounts
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Long service recognition
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Staff celebration events
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Company awards
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Company culture of recognition and inclusion
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
Required Criteria
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Excellent team player and interpersonal communication skills
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IT experience essential
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Previous experience within a Franchised Dealership in a similar position
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Excellent organisational skills as well as ability to work well under pressure
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Strong time management & attention to detail essential
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A positive attitude both to your work and our customers
Desired Criteria
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Relevant franchise experience also an advantage
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Previous experience within a franchised dealership, in a similar position, an advantage
Full, valid UK driving licence
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Skills Needed
Audit Compliance, Problem Solving, Time Management/Organisational skills, Communication, Teamworking
About The Company
Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.
Company Culture
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with manufacturers Suzuki and MG.
Company Benefits
At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years’ service with the company.
At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Wellbeing Scheme, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App
Salary
£30,000.00 - £33,000.00 per year
