Human Resources Advisor
Caerphilly – With Travel
Permanent | Monday to Friday | Full-time
The HR Advisor will act as a trusted partner to business leaders, delivering expert, commercially focused HR guidance across a broad range of people matters. This role requires a proactive, solutions-oriented individual who can influence decision-making, drive consistency, and ensure the effective management of employee relations, performance, and organisational change. Operating with a high degree of autonomy, the post holder will lead on complex HR casework, coach and challenge managers, and use data-driven insights to improve organisational performance and mitigate risk. The role demands strong employment law knowledge, sound judgement, and the ability to balance commercial priorities with people outcomes.
Key Responsibilities
Employee Relations & Wellbeing
- Lead complex employee relations cases, including disciplinary, grievance, performance, and absence matters.
- Support managers with absence management, wellbeing initiatives, occupational health referrals, and reasonable adjustments.
- Provide expert, compliant HR advice and coaching to ensure consistent people management practices.
Performance & Talent Management
- Partner with managers to address performance and capability issues, driving timely interventions and a high-performance culture.
- Oversee probationary reviews, supporting decision-making and identifying development needs with L&D.
Employee Lifecycle
- Support onboarding, inductions, probation management, and exit processes to deliver a positive employee experience.
- Conduct exit interviews, analyse feedback, and escalate significant issues where appropriate.
- Monitor new starter access, equipment, and onboarding effectiveness.
Data, Reporting & Governance
- Analyse HR data to identify trends, risks, and opportunities, providing actionable insights.
- Produce reports and dashboards, ensuring data accuracy and supporting informed decision-making.
- Conduct audits and maintain strong governance across HR processes and systems.
Operational Excellence
- Ensure delivery of high-quality HR services in line with policies and SLAs.
- Contribute to continuous improvement of HR policies, procedures, and frameworks.
- Act as a role model, fostering professionalism, accountability, and best practice across the business.
The ideal candidate for a HR Advisor at phs will have:
Skills & Experience
- HR degree or relevant qualification
- HR experience within a fast-paced, multi-site sales or service organisation
- Knowledge of UK employment law
- Ability to deliver commercially focused HR solutions that drive engagement and performance
- Experience supporting performance management and organisational change initiatives
Personal Attributes
- Commercially aware, hands-on approach with strong operational focus
- Excellent communication, presentation, and influencing skills
- Strong team player with a results-driven mindset
- High levels of integrity, accountability, and attention to detail
- Committed to continuous learning and developing others
- Willingness to travel and regularly work across multiple locations
In return for your commitment and expertise, you will get:
- Competitive annual salary
- Company car or car allowance
- 36.25 hours a week with no weekend working
- Hybrid working opportunities
- 13 paydays per year (every 4 weeks)
- Virtual GP for you and your household
- Buy and sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
- Training to expand your skills. We offer accredited ILM training through external and in-house training
- Apprenticeship opportunities
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
- Free Parking onsite so no parking costs
- Opportunity to spend a day supporting a local community or charity
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
About phs:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
