Desk manager Work, Jobs in Liverpool, Eng (with Salaries)

Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
Hotel Duty Manager
DoubleTree by Hilton Liverpool —Liverpool
- £28,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
- Employee discount
Quick apply
Reception and Helpdesk Administrator
Brunswick Business Park —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
16h
Customer Service Team Leader
William Hill —Liverpool
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
3d
Consultancy Analytics Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Remote
- Data analysis skills
- Microsoft Office
- Master's degree
Quick apply
7d
Front of House Team Member - Nights
Holiday Inn Liverpool Lime Street —Liverpool
- £13.56 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
11d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Business Development Manager
Mercury Hampton Ltd —Wirral
- £40,000 - £45,000 a year
- Call to connect
- Microsoft Office
- Business development
- Travel
Quick apply
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Customer service
- Computer networking
7d
Trainee Sales Manager
Lumen Partners —Liverpool
- From £25,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
Quick apply
1d
Customer Success and Retention Manager
The DMS Digital Group —Bolton
- £30,000 - £40,000 a year
- Full-time
- Driving
- Travel
- IT
- Free parking
- Employee discount
Quick apply
14d
Global Markets Client Onboarding Manager
Bank of America —Chester
- Full-time
- Sales
- Financial services
- Communication skills
CET FM Co-Ordinator
JIK-Integral UK Limited —Liverpool
- Full-time
- Microsoft Excel
- Maintenance
- English
Quick apply
Education Recruitment Team Manager
Operam Education Group —Bamber Bridge
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Sales Support Analyst
Quilter —Liverpool
- Full-time
- Sales
- SharePoint
- Financial services
2d
Case Management Worker (CMW)
Wirral Ark —Birkenhead
- £27,752 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
Quick apply
Support Desk
ITAS —Mold
Recruitment Consultant
ABS Commercial Solutions —Chorley
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Recruiting
- IT
- Free parking
- Referral programme
Quick apply
1d
Logistics Team Supervisor
Today Team Ltd —Warrington
- From £35,000 a year
- Full-time
- Analysis skills
- Supervising experience
- In-person
- Free parking
Quick apply
11d
Geospatial Technical Support Manager
KOREC —Liverpool
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount

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desk manager jobs near liverpool, eng

Service Desk Manager

Evolve BG Ltd -
Wigan

Quick apply

Job details

£50,000 a year

Qualifications

ITIL Certification
LAN
Information security
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.

Key Accountabilities

Lead and support the 1st Line IT Support team.
Oversee daily service desk operations and ticket management.
Ensure SLAs and service performance targets are achieved.
Manage Priority One incidents and drive issue resolution.
Identify and implement service improvements.
Maintain strong stakeholder and vendor relationships.
Ensure compliance with ITIL standards, security policies, and best practices.

About you:

Essential

Proven experience in managing a service desk or IT support function.

Strong leadership, communication, and interpersonal skills.

Demonstrated knowledge of ITIL and service management frameworks.

Experience with performance monitoring, KPI tracking, and SLA management.

Ability to manage high-pressure incidents and escalate appropriately.

Familiarity with vendor management and third-party service delivery.

Desirable

ITIL Foundation (or higher) certification.

Experience with ITSM tools such as ServiceNow, Freshservice, or similar.

Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

desk manager jobs in liverpool, eng

Service Desk Manager

Hotel Duty Manager

Reception and Helpdesk Administrator

Customer Service Team Leader

Consultancy Analytics Manager

Front of House Team Member - Nights

1st line Service Desk Agent

Business Development Manager

Junior Deskside Support Engineer (Liverpool)

Trainee Sales Manager

Customer Success and Retention Manager

Global Markets Client Onboarding Manager

CET FM Co-Ordinator

Education Recruitment Team Manager

Sales Support Analyst

Case Management Worker (CMW)

Support Desk

Recruitment Consultant

Logistics Team Supervisor

Geospatial Technical Support Manager

I want to receive the latest job alerts for desk manager in liverpool, eng

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