Apply before
14/07/2026, 23:55
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Reference number
1089
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Salary
£67609
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RRA - Recruitment and Retention Allowance (Per Annum)
£ 1000
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Role grade
G2
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Contract type
Permanent
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Command
Across Commands
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Business Area
Across Business Areas
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Type of role
Intelligence, Operational Research
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Working pattern
Full time
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Number of roles available
2
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Senior Manager - Operations - Joint International Crime Centre (JICC)
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Location(s)
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Warrington
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About the Role
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Information about the Command
The National Crime Agency’s Mission is to protect the public from serious and organised crime by targeting and pursuing those criminals who pose the greatest risk to the UK.
The NCA has a wide remit and we are looking for committed individuals to join us and to provide vital professional expertise across the NCA. There are roles within our operational and capabilities functions.
Our constantly evolving and expanding capabilities means that we need people with experience of project management to policing, crime analysis to commercial procurement.
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Information about the Business Area
Placement in a business area will be dependant upon the command chosen.
Please view our Home page to see more detailed information on our various commands and business areas.
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Role Summary
These roles are available within the International Directorate.
Lead at the heart of the UK’s fight against international crime. In the Joint International Crime Centre, you will oversee operational delivery and system improvement engaging with the full range of UK stakeholders. Working with global partners, you will deliver fast-paced, high-impact outcomes in a 24/7 environment to protect the public.
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Role Description
Information about the Business Area
The National Crime Agency’s (NCA) International Directorate works with global partners to coordinate UK law enforcement activity overseas, supporting the identification, location and return of offenders, gathering and sharing intelligence, and delivering operational outcomes against serious and organised crime (SOC) and wider criminality with an overseas element.
The Directorate comprises several core functions, including:
- The International Liaison Officer (ILO) Network, providing NCA representation and operational reach across more than 130 countries;
- The Joint International Crime Centre (JICC), delivering 24/7 international cooperation services to UK policing and partners;
- Regional Desks, coordinating overseas activity through the ILO network; and
- Enabling Functions, supporting operational delivery and organisational performance.
The JICC consists of approximately three hundred NCA officers and seconded police officers and police staff. The JICC leads, coordinates and supports the response of UK policing and wider law enforcement to tackle international crime together. It leads and coordinates lawful international cooperation through a 24/7 service that prioritises and responds to operational requirements of domestic and international partners.
As a part of the Joint International Crime Centre (JICC), you will provide an international cooperation service to front line policing and wider law enforcement, and international partners, using all of the international capabilities within the NCA. You will build and maintain domestic and international relationships to deliver against operational objectives.
Core JICC functions and services include:
The UK INTERPOL Bureau (NCB Manchester) manages a wide portfolio of enquiries in support of criminal investigations in the UK and abroad, by coordinating communications via INTERPOL channels. Cases are managed according to their individual features and requirements, and liaison is provided between authorities in order to achieve mutual assistance on an intelligence basis.
Often enquiries that are submitted to the INTERPOL Bureau carry a high media profile, and the team will work closely with key law enforcement partners in order to progress such matters and mitigate the inherent risks.
The UK Europol National Unit leverages the capabilities of Europol for the benefit of the whole UK system. The ENU provides practical support and guidance on how to engage with Europol, progresses intelligence development and supports the UK Liaison Bureau at Europol.
JICC Biometrics facilitates the management of international DNA and fingerprint exchange through international exchange mechanisms including PRUM to support criminal investigations, developing intelligence strands originating from the biometric matches. This team provides advice on the usage of biometric intelligence within Operational environments, including Watchlisting and biometrics analysis increase the ability of policing and wider law enforcement to prevent and detect criminality using DNA and fingerprints.
The National Extradition Unit triages and develops leads on extradition requests. High/Medium risk cases in England and Wales are actioned by the JICC, who use all capabilities at their disposal to locate and arrest fugitives. The JICC relentlessly pursue fugitives overseas, including their collection from the jurisdictions where they have been located.
The JICC International Tactical Advisor Network provides training and tactical advice to UK policing and wider law enforcement regarding international enquiries, providing access to the services and expertise of the JICC and the NCA’s wider capabilities.
The JICC leads engagement with the Foreign Law Enforcement Community (FLEC) based in the UK. JICC officers manage enquiries, provide operational tactical advice to partners and broker access to law enforcement capabilities.
The JICC provides considerable support relating to police and judicial cooperation, ensuring a consistent and professional response to both tactical and strategic issues impacting upon communities across the UK.
The International Improvement Team provides a central International function to drive improvement across the command using technological developments and reviewing business processes
Every day in the JICC will be different. You will be responsible for dealing with the response to a variety of threat areas, with links to national and international priorities. You will be working in a dynamic environment, prioritising and managing expectations of both UK and international partners, whilst delivering a quality service to meet customer needs.
You will be required to maintain a flexible and innovative approach to your leadership, adapting to fluctuating demands and priorities, which could range from simple intelligence checks to complex crimes in action. You will ensure that all activity is prioritised, aligned with strategic objectives, and complies with statutory provisions and relevant control strategies.
You will be required to work with colleagues internally and externally to identify and implement new, efficient ways of working, whilst embedding a positive culture across diverse teams.
*** Please note as part of this role you will be required to travel abroad, sometimes at short notice, candidates must hold a valid passport ***
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Duties and Responsibilities
Leadership Lead large, multifunctional teams, handling a variety of National and International law enforcement enquiries.
Operational Activities Oversee operational intelligence activity, ensuring that resources are deployed proportionately, ethically and in accordance with legislation and policy.
Organisational Improvement Lead, manage and deliver organisational change, including the integration of the JICC into the wider International Department and NCA.
Performance Oversee performance, governance and assurance mechanisms relating to the JICC, International Department, NCA and HMG.
Risk Management Identify, manage, mitigate and prioritise risk.
Collaborative Working Build strong, mutually beneficial relationships with key strategic and tactical partners.
Stakeholder Management Liaise with and advise key stakeholders and law enforcement partners within the UK and overseas.
Influencing Communication Prepare and deliver verbal and written briefings for seniors within the NCA and across wider HMG.
Inclusion Create an inclusive and innovative culture which embraces new ways of working to deliver operational success.
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Person Specification
Knowledge of UK Legislation Ability to apply relevant legislation and policy within law enforcement, defence and/or national security
Leadership Guide, influence and motivate teams to meet NCA Objectives
Risk Management Able to identify, prioritise and manage risk in accordance with legislation, policy and standard operating procedures
Strong Communication skills Able to carry out briefings, debriefings, tasking and presentations.
Problem Solving Confident in making recommendations to support the decision making and risk management process, using Agency-proscribed models as appropriate.
Evaluating Intelligence Understanding of the use of intelligence and evidence by law enforcement agencies. Able to evaluate information to determine its utility and application
Information Management Understanding of information management (eg collecting, storing, protecting and using data securely) and data integrity issues
Use of Intelligence Understanding of the use of intelligence and evidence by law enforcement agencies.
Change Management Experience in leading and managing business change and improvement.
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Essential Criteria
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You must meet the essential criteria and evidence this within your application to be considered for the role.
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Entry Requirements
Valid passport
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Any applications from candidates not meeting this eligibility criteria will not progress.
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Salary
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Allowances are reviewed annually and may be increased, decreased or removed.
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All salary offers will be made in line with Remuneration Policy.
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This position attracts a Recruitment and Retention Allowance (RRA) of £1000 (Per Annum) available as an addition to the advertised salary.
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Benefits
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All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £19586. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
Family friendly policies, notably above the statutory minimum
Learning and Development opportunities
Interest free loans and advances, including season tickets, childcare and rental deposits
Housing schemes - Key Worker status
Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
Staff support groups/networks
Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
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Selection Process Details
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This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Technical Skills
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Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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How we will assess you
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Your application will be assessed against the following:
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Technical - this will be assessed by 250 word examples on:
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Proven experience of managing organisational change activity alongside internal and external stakeholders.
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Proven experience of effective decision making to manage and mitigate risk.
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An in-depth knowledge and application of relevant legislation (UK and International) impacting upon UK law enforcement activity.
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A panel will assess how well your application demonstrates the requirements outlined above.
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Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Proven experience of managing organisational change activity alongside internal and external stakeholders. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
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You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
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For guidance on the application process, visit:
NCA Applying and Onboarding
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Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
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Success Profiles at Assessment
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Behaviours
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Leadership
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Delivering at Pace
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Technical
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Proven experience of managing organisational change activity alongside internal and external stakeholders.
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Proven experience of effective decision making to manage and mitigate risk.
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An in-depth knowledge and application of relevant legislation (UK and International) impacting upon UK law enforcement activity.
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Assessment Outcome
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Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
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In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
Lead criteria (behaviours/technical/experience)
If still tied, desirable criteria will be assessed (if advertised)
If still tied, application sift scores will be used
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Feedback is provided only to those who attend an assessment.
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You will be subject to vetting and pre-employment checks before appointment.
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Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
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We encourage all candidates to visit the NCA Careers Page for more information.
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Eligibility, Pre-Employment Check and Vetting
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Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.
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If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.
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Nationality Requirements
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This role is broadly open to the following groups:
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- UK nationals or dual nationals, where one component is British
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Further information on nationality requirements
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You will be required to participate in digital right to work and address checks as part of the recruitment process.
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Security and Vetting
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People working with government assets must complete baseline personnel security standard checks.
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Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.
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For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.
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Vetting requirements - SC Enhanced
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Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve both DV Enhanced and DV STRAP clearance within the first 12 months in post.
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The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
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The requirement for DV Enhanced clearance is to have been present in the UK for at least 7 of the last 10 years.
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To obtain DV STRAP you must be willing to undergo STRAP induction and must hold full UK nationality or dual nationality, where one component is British. Applications will be considered on a case by case basis.
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Failure to meet the residency requirements will result in your security clearance application being rejected.
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If you fail to obtain the increased clearance within 12 months of starting, your contract of employment is at risk of termination.
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For further information on National Security Vetting checks please visit the following page Demystifying Vetting
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Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
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Occupational Health
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Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
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Things you need to know
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Operational Roles
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The National Crime Agency is a law enforcement agency and as such we are part of the Criminal Justice System. Therefore if you are going into an operational role we need to be aware if any of our officers have, either before they join us or afterwards, any of the following:
Any criminal conviction (including Court Martial), or caution or fixed penalty notice for disorder or theft;
Any adverse judicial findings;
Any charges or summonses where the proceedings are not complete;
Any misconduct or gross misconduct findings or where proceedings are not complete.
You will be asked to complete a declaration covering the above if offered a role with the NCA.
Each case will be considered on its merits and a positive declaration does not automatically mean that your application will not be progressed. However, should you fail to disclose a relevant matter then your application or employment will be adversely affected. If in doubt, please declare it at this stage.
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Multi Location
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Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
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Near Miss
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If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
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Hybrid Working
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The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.
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Reasonable Adjustments
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We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at
[email protected] before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.
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Inclusion
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The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
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This vacancy is part of the Great Place to Work for Veterans initiative.
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Working for the Civil Service
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The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email:
[email protected] (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.
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Working for the NCA
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The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
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If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
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If you have any specific queries about the role that are not covered by the advert, please contact:
Name : Central Recruitment Team
Email : [email protected]
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