It operations/support technician Work, Jobs in Liverpool, Msy (with Salaries)

IT Operations/Support Technician
Seth's Healthcare Limited —Liverpool
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
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IT Operations/Support Technician
Seth's Healthcare Limited —Liverpool
Relevant IT qualification, diploma, or equivalent practical experience in Information Technology, Computer Science, or a related field.
£32,000 - £35,000 a year
Quick apply

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IT Operations/Support Technician

Seth's Healthcare Limited
Liverpool

Quick apply

Job details

Full-time
£32,000 - £35,000 a year

Qualifications

Microsoft Windows Server
Jira
Desktop support
TCP
SCCM
BMC Remedy
Customer service
CCNA
LAN
Windows
Microsoft Office
Firewall
CompTIA Network+
Computer networking
DNS
Organisational skills
Mac OS
ServiceNow
IT
Linux
Application support
TCP/IP
Cybersecurity
Communication skills
Active Directory
CompTIA A+
Time management
VPN

Full job description

We are seeking a skilled, proactive, and technically capable IT Technician to join our team. The successful candidate will be responsible for providing comprehensive technical support, maintaining IT infrastructure, and ensuring the smooth day-to-day operation of all technology systems across the organisation.

This role offers an excellent opportunity to utilise a broad range of technical skills within a fast-paced environment, supporting both hardware and software solutions while contributing to the ongoing development and efficiency of the organisation’s IT systems.

Key Duties & Responsibilities

Provide desktop and technical support, resolving hardware, software, and network issues promptly and effectively.
Manage and maintain computer networks, including LAN, VPN, DNS, TCP/IP configurations, and associated infrastructure.
Support and administer Microsoft Windows Server environments, Active Directory, and Microsoft Office applications.
Troubleshoot operating system issues across Windows, macOS, and Linux platforms.
Monitor and maintain IT security systems including firewalls, antivirus solutions, and related security protocols.
Utilise ticketing and support systems such as SCCM, ServiceNow, Jira, BMC Remedy, or similar platforms for incident management and asset tracking.
Perform routine system maintenance including updates, patches, backups, and system health checks.
Assist with software deployment, system upgrades, and hardware installations.
Provide help desk support while maintaining high standards of customer service.
Diagnose and analyse system performance issues and recommend solutions to improve operational efficiency.
Document technical procedures, configurations, and troubleshooting steps where required.
Support implementation of new technologies and IT improvement initiatives across the organisation.

Skills Required

Strong troubleshooting and problem-solving skills with a methodical approach.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Strong organisational and time management skills.
High attention to detail and accuracy.
Strong customer service and interpersonal skills.
Ability to prioritise workload and manage multiple support requests effectively.
Ability to work independently and collaboratively as part of a team.
Analytical mindset with the ability to identify and implement improvements.

Qualifications

Essential:

GCSEs (or equivalent) including English and Mathematics.
Relevant IT qualification, diploma, or equivalent practical experience in Information Technology, Computer Science, or a related field.

Desirable:

Industry-recognised certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Certified certification
Cisco certifications (CCNA)
ITIL qualification

Experience Requirements

Essential:

Proven experience providing desktop support and IT troubleshooting.
Experience supporting and maintaining computer networks and IT infrastructure.
Experience working with Microsoft Windows operating systems and server environments.
Experience using Active Directory, DNS, TCP/IP, VPNs, and LAN configurations.
Experience supporting Microsoft Office applications and remote support tools.

Desirable:

Experience using SCCM, ServiceNow, Jira, BMC Remedy, or similar IT service management systems.
Experience supporting macOS and Linux environments.
Experience with firewall management and cybersecurity principles.
Experience working within a multi-site or fast-paced business environment.

Benefits

Opportunity for career progression within a growing organisation.
Work within a dynamic and technology-driven environment.
Ongoing training and professional development opportunities.
Exposure to a wide range of technologies and systems.
Opportunity to contribute to continuous IT and operational improvements.

Work Location: In person

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

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IT Operations/Support Technician

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