Purpose of the role
Provide a first-class support service to the Case Management team through the completion of proofreading, report editing and formatting of professional reports and associated documentation.
This role is a key part of the administrative support function and requires a highly organised and detail-oriented individual who can manage multiple priorities whilst delivering a high standard of accuracy. You will work closely with Case Managers to ensure reports are completed to a professional standard and deadlines are consistently met, whilst maintaining a strong customer-focused approach.
We are open to remote candidates if they do not live near the office.
Responsibilities
- Administer cases and instructions electronically, ensuring the case management system is kept up to date
- Build strong professional working relationships with Case Managers and provide a high level of customer-focused support
- Carefully undertake proofreading and editing of case management reports
- Correct grammar, spelling and punctuation, ensuring all documentation is clear and accurate
- Ensure consistent use of language, style and formatting across all reports
- Accurately interpret Case Managers’ recommendations and complete associated costing tables where required
- Prepare and format reports, templates and documentation to a high professional standard
- Manage multiple tasks and deadlines, prioritising workload effectively in a fast-paced environment
- Proactively liaise with Case Managers regarding workflow, deadlines and required outputs
- Support the preparation, formatting and submission of reports and associated documentation
- Maintain professional relationships with internal teams, clients and stakeholders
- Assist and participate in audit activity as required
- Support other team members when required
- Ensure any issues relating to workload or operational matters are escalated appropriately
Skills/Experience
- Strong working knowledge of Excel, Word and Outlook
- Proven experience in proofreading and report editing
- Excellent attention to detail and high level of accuracy
- Ability to manage and prioritise multiple tasks effectively
- Strong organisational and time management skills
- Excellent written English, including grammar and punctuation
- Good customer service and communication skills
- Ability to work on own initiative and remain proactive
- Adaptable, flexible, team player and self-motivated
Data protection
- All staff are expected to respect the confidentiality of all matters that they might learn in the course of their employment and comply with the General Data Protection Regulation.
Person profile
- Administrative/office work experience
- Excellent communicator, with good writing skills and a friendly telephone manner, and capable of building professional working relationships
- High level of accuracy and attention to detail
- Good time management and organisational skills
- Strong customer focus
- IT literate with experience using Microsoft Office Packages
- Numerate
- Able to multi-task, focusing on the task in hand
- Pro-active and flexible
Qualifications
- A-levels (or equivalent) in English and Maths
- Relevant industry experience (desirable)
Salary, Benefits and Hours
- Salary £25,000 (full-time, subject to experience)
- 6-month probationary period
- Full-time – 37.5 hours per week
- Hybrid position (home and office-based) – equipment provided
- 30 days annual leave plus bank holidays from commencement
- Pension scheme
- Private medical insurance after 6 months’ service
- Death in Service insurance
- Employee Assistance Programme
- Paid sick leave after successful probationary period (up to 10 days full pay / 10 days half pay)
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Private medical insurance
- Sick pay
Experience:
- Proofreading: 1 year (required)
- Microsoft Excel: 1 year (required)
Work Location: Hybrid remote in Chorley PR7 7NA
