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Senior Digital Business Analyst

Capgemini -
Cardiff

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Job details

Permanent

Qualifications

Agile
IT
Communication skills

Full job description

About the job you're considering

As part of Capgemini’s Cloud & Custom Applications business area, you’ll join a high‑performing Business Analysis community that plays a central role in shaping digital services for some of the UK’s largest private and public sector organisations. Our teams work at the heart of transformation programmes — helping clients modernise their technology, redesign user experiences, and build solutions that make a real difference.

In this role, you’ll be part of multidisciplinary delivery teams where Business Analysts are trusted partners from day one. You’ll work closely with designers, engineers, product leads, and stakeholders to uncover needs, define outcomes, and guide the creation of user‑centred digital products and services. No two projects are the same, and your work will span discovery through to delivery, with opportunities to contribute your insight, creativity, and problem‑solving skills at every stage.

We’re looking for people who are curious, collaborative, and motivated by helping clients achieve meaningful change. You’ll thrive here if you enjoy working in fast‑moving environments, asking the right questions, shaping clarity from complexity, and building strong relationships. Whether you’re early in your career or highly experienced, you’ll join a supportive community that invests in your growth and values the impact you make.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

Work closely with senior stakeholders and business users to understand their needs and translate them into clear, well‑defined requirements that guide digital solutions.
Represent the voice of the user throughout delivery, helping keep teams aligned and ensuring decisions support the overall vision.

Collaborate with designers, architects, developers, and testers to shape customer journeys, solution designs, and delivery approaches.

Support project planning by contributing to estimates, resourcing discussions, and delivery timelines.

Continuously improve how we work by sharing insights, reusable assets, and good practice across the business analysis community - for senior roles: mentor and support junior colleagues, helping them grow their skills and confidence.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

Experience delivering digital and IT solutions across varied technologies — for example AI‑enabled platforms, CRM or CMS systems, mobile applications, or integrated online services.

Practical experience working through the full delivery lifecycle in Agile or iterative environments, creating high‑quality artefacts such as backlogs, user journeys, user stories, and acceptance criteria.

Confident using a range of techniques to understand user and business needs — from interviews and workshops to observation, prototyping, and using AI tools to support analysis and insight generation.

Strong ability to analyse and document functional and non‑functional requirements, ensuring solutions meet user expectations, performance needs, and operational constraints.

Experience applying systems analysis and data‑modelling approaches to support solution design, data flows, and process optimisation, particularly in complex or integrated environments.

Excellent communication and facilitation skills, with the ability to engage technical and non‑technical stakeholders at all levels.

For senior roles, mentor and coach junior Business Analysts and graduates, supporting their development and strengthening the wider BA community.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
Declare they have a disability, and Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements

You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Capgemini. Make it real.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com

Apply Now

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