About the Role
We are seeking an experienced, organised and proactive Warehouse Supervisor to oversee the day-to-day running of our warehouse operation in Llansamlet, Swansea.
This is a hands-on role combining warehouse supervision, stock control, order fulfilment, Amazon FBA preparation, export logistics and customer service support. The successful candidate will lead a small warehouse team of 2–3 staff, ensuring orders are processed accurately and efficiently while maintaining excellent stock accuracy and high operational standards.
This is an exciting opportunity to join a growing business where the successful candidate will have the opportunity to take ownership of warehouse processes, contribute ideas for improvement and develop their role as the business continues to expand.
As the business continues to grow, there will be opportunities for the successful candidate to take on additional responsibilities and play a key role in shaping the future development of the warehouse operation.
Key Responsibilities
Warehouse Operations
· Supervise and coordinate daily warehouse activities.
· Lead, train and support warehouse staff to ensure work is completed safely, accurately and efficiently.
· Ensure all customer orders are picked, packed and dispatched correctly and on time.
· Receive, inspect and book in incoming deliveries.
· Ensure stock is stored accurately and efficiently within designated warehouse locations.
· Prepare products and shipments for Amazon FBA, including labelling, carton preparation, palletising and compliance with Amazon requirements.
· Maintain a clean, organised and safe warehouse environment.
· Develop and maintain warehouse procedures and work instructions where required.
· Identify opportunities to improve warehouse efficiency, productivity and accuracy.
Inventory Control
· Manage stock levels and maintain accurate inventory records.
· Conduct regular stock takes and cycle counts.
· Investigate and resolve stock discrepancies.
· Monitor fast-moving and low-stock items and communicate replenishment requirements.
· Ensure inventory systems are maintained accurately and consistently.
Shipping and Logistics
· Prepare export and customs documentation for international shipments.
· Prepare Dangerous Goods Notes (DGN) and associated shipping documentation where required.
· Liaise with couriers, freight forwarders and transport providers to arrange collections and deliveries.
· Track shipments and resolve issues relating to delayed, damaged or lost consignments.
· Support customer service enquiries relating to shipping and delivery issues.
· Coordinate replacement shipments and corrective actions where required.
Purchasing and Warehouse Supplies
· Monitor and order warehouse consumables, including packaging materials, labels, tape and protective equipment.
· Ensure sufficient operational supplies are maintained to support business requirements.
Team Leadership
· Provide day-to-day leadership, coaching and support to warehouse staff.
· Assist with recruitment, onboarding and training of new team members.
· Promote high standards of performance, accountability and teamwork.
· Support the development of staff as the business grows.
Systems and Reporting
· Maintain accurate warehouse records using business systems and Microsoft Office applications.
· Produce stock and operational reports as required by management.
· Support continuous improvement initiatives through accurate reporting and analysis.
Health & Safety
· Ensure warehouse operations comply with company policies and relevant health and safety legislation.
· Promote safe working practices and correct use of warehouse equipment.
· Conduct regular checks to ensure work areas remain safe and hazard-free.
· Report, investigate and address health and safety concerns promptly.
Person Specification
Essential Skills and Experience
· Previous experience in a Warehouse Supervisor, Team Leader or similar warehouse management role.
· Strong knowledge of stock control and inventory management procedures.
· Experience preparing shipments for Amazon FBA.
· Experience preparing export documentation and dealing with international shipments.
· Experience coordinating courier and freight shipments.
· Strong organisational and time-management skills.
· Ability to manage competing priorities in a fast-paced environment.
· Excellent communication and problem-solving skills.
· Strong IT skills, including Microsoft Office and warehouse or inventory management systems.
· Proven ability to lead, motivate and support a small team.
Desirable Skills and Experience
· Experience preparing Dangerous Goods Notes (DGN) or handling dangerous goods shipments.
· Experience within an e-commerce, distribution or Amazon-focused environment.
· Counterbalance forklift licence.
· Experience implementing process improvements and operational efficiencies.
Personal Attributes
· Reliable and punctual.
· Highly organised with excellent attention to detail.
· Hands-on approach and willingness to support all warehouse activities.
· Positive, proactive and solutions-focused.
· Strong commitment to safety, quality and customer service.
· Able to work effectively under pressure and meet deadlines.
Employment Package
· Competitive salary of £32,000–£35,000 per annum, depending on experience.
· 40-hour working week, Monday to Friday.
· No weekend working.
· 28 days holiday including Bank Holidays.
· Friendly and supportive working environment.
· Opportunity to play a key role within a growing business.
· Genuine opportunity for career progression, increased responsibility and professional development as the company continues to grow.
Pay: £32,000.00-£35,000.00 per year
Benefits:
Work Location: In person
