Senior Travel Sales Consultant (Home Working)
MUST BE BASED IN YARM OR SURROUNDING AREAS
Role Overview
We are looking for an experienced and motivated Senior Travel Sales Consultant to join our remote sales team. This is a home-based role suited to a confident travel professional with strong sales ability, excellent destination knowledge, and a passion for delivering exceptional customer service.
The successful candidate will manage enquiries, build tailored travel experiences, maximise sales opportunities, and maintain high conversion rates while working within a structured and disciplined remote-working environment.
Key Responsibilities
Sales & Customer Service
- Handle inbound and outbound travel enquiries via phone, email, video call, and online platforms.
- Convert enquiries into confirmed bookings through consultative selling techniques.
- Build bespoke holiday itineraries tailored to customer needs and budgets.
- Upsell additional products including insurance, excursions, upgrades, transfers, and lounges.
- Maintain excellent product knowledge across destinations, airlines, cruise lines, touring products, and luxury travel suppliers.
- Deliver outstanding customer service from initial enquiry through to post-travel follow-up.
- Manage repeat business and develop long-term customer relationships.
Administration & Operations
- Process bookings accurately using reservation systems and supplier portals.
- Ensure all booking documentation and payment schedules are completed correctly.
- Resolve customer issues professionally and efficiently.
- Maintain CRM records and follow-up schedules.
- Meet individual sales targets, KPIs, and quality standards.
Home Working Standards
- Maintain a professional and distraction-free home office environment.
- Follow structured daily workflow and availability requirements.
- Ensure reliable internet connection and secure handling of customer data.
- Attend virtual team meetings, training sessions, and supplier webinars.
Skills & Experience Required
- Minimum 3–5 years’ experience in travel sales.
- Proven track record of achieving sales targets.
- Strong knowledge of worldwide travel products and destinations.
- Experience using GDS or travel reservation systems.
- Excellent communication and negotiation skills.
- Self-motivated with the ability to work independently.
- Strong organisational and time-management skills.
- Comfortable working in a structured remote environment.
Preferred Experience
- Luxury, long-haul, cruise, or tailor-made travel experience.
- Homeworking or remote sales experience.
- Experience with CRM systems and remote collaboration tools.
- Social media or online lead generation experience.
Performance Measures
- Sales conversion rates
- Revenue and margin targets
- Customer satisfaction scores
- Response times
- Booking accuracy
- Repeat business generation
Ideal Candidate Profile
The ideal candidate is commercially driven, highly organised, customer-focused, and thrives in a structured remote-working environment. They are proactive in managing their day, confident in closing sales, and passionate about creating memorable travel experiences for customers.
Pay: £13.00-£13.50 per hour
Work Location: Remote
