It service lead Work, Jobs in London, Eng (with Salaries)

IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
11d
IT Helpdesk Officer - Kings Cross/All across London
Single Homeless Project —London
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
10d
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
10d
IT Service Lead
Helsing —London
- Scripting
- SharePoint
- IT
- Gym membership
Quick apply
IT Service Site Manager
Goresbrook School —Dagenham
- £40,000 - £43,000 a year
- Full-time
- Computer networking
- IT
- School
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
9d
IT Solutions Specialist | Notre Dame London
University of Notre Dame —London
- Up to £50,000 a year
- Full-time
- University
- Bachelor's degree
- Classroom experience
Quick apply
11d
IT Service Availability Engineer
JATO —Uxbridge
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS
Laing O'Rourke —Dartford
- IT
- Leadership
12d
Digital Systems Officer
Imperial College London —South Kensington
- £46,614 - £56,345 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- SharePoint
- Annual leave
12d
IT Services Coordinator
Better Cotton —London
- £45,227 a year
- Full-time
- Hybrid work
- Computer Science
- Driving
- Agile
- Annual leave
IT Manager
RFI Global —London
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- Human resources
- Annual leave
- Employee discount
Quick apply
2nd Line IT Support Specialist
Industrious —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Computer networking
- Communication skills
Quick apply
Service Desk Team Lead
Howard Kennedy —London
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Business Analyst
Imperial College London —White City
- £57,785 - £69,365 a year
- Full-time
- Annual leave
10d
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Sick pay
Technology Infrastructure Support
The International Transport Workers Federation (ITF) —London
- £53,746 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
9d
Customer Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
13d
IT Support Specialist — EMEA
Duetto Research —London
- Remote
- Azure
- Customer service
- Windows
Quick apply

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IT Service Desk Manager

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

£50,000 a year
11 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Jira
ITIL Certification
Technical support
Analysis skills
Zendesk
IT support
Computer networking
ServiceNow
IT
Problem management
Communication skills

Full job description

The Role

IT Service Desk Manager

Hybrid Working – Uxbridge - £50K per year

At APCOA, we're not just managing parking we're shaping the future of urban mobility. As technology continues to play an increasingly important role in our business, we're looking for an experienced and proactive IT Support/Service Desk Manager to lead our Service Desk function and help deliver an exceptional support experience for both our colleagues and clients across the UK.

This is a fantastic opportunity for a people-focused leader who thrives on driving service excellence, improving processes, and developing high-performing teams. You'll play a key role in ensuring our IT support operation runs efficiently, identifying opportunities for improvement, and helping to shape the future of IT service delivery within a fast-paced and growing organisation.

Working closely with the Head of IT and Infrastructure Manager, you'll be responsible for leading our Service Desk team, improving operational performance, and ensuring we consistently deliver a first-class support service.

What You'll Do

Lead and Develop the Service Desk Team

Manage, mentor, and develop a team of 1st and 2nd Line Support Engineers.
Create a positive, collaborative, and high-performing team culture.
Conduct regular coaching, performance reviews, and development planning.
Ensure appropriate resource planning and support coverage across operational hours.

Drive Service Excellence

Oversee the day-to-day operation of the IT Service Desk.
Ensure support requests are prioritised, managed, and resolved within agreed service levels.
Monitor ticket queues, escalations, and workloads to ensure efficient service delivery.
Maintain high levels of customer satisfaction across internal stakeholders & external clients.

Improve Performance and Reduce Recurring Issues

Analyse data to identify trends, recurring incidents and opportunities for improvement.
Work closely with technical teams to investigate root causes and implement long-term solutions.
Drive problem management initiatives that reduce repeat incidents and improve user experience.
Monitor and report on key performance indicators, service levels, and operational metrics.

Innovate and Optimise

Continuously review and improve Service Desk processes, workflows, and ways of working.
Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and service quality.
Champion best practice and support the ongoing maturity of IT service management.

Build Strong Relationships

Act as a key escalation point for support-related issues.
Lead stakeholder meetings and client service reviews.
Work closely with internal departments and external clients to understand requirements and deliver excellent service.
Communicate service performance, improvement plans, and key updates effectively.

What You'll Bring

Proven experience managing an IT Service Desk, Helpdesk, or IT Support function.
Experience leading and developing technical support teams.
Strong understanding of IT support processes, ticketing systems, and service management principles.
Excellent analytical skills with the ability to interpret data and identify improvement opportunities.
Strong problem-solving and decision-making capabilities.
Exceptional communication and stakeholder management skills.
A customer-focused mindset with a passion for service excellence.
Experience working within a multi-site or client-facing environment.

It Would Be Great If You Also Have

ITIL Foundation certification (or higher).
Experience within a managed service or customer-facing IT environment.
Knowledge of infrastructure, networking, cloud technologies, and modern workplace solutions.
Experience using service management platforms such as Zendesk, ServiceNow, Freshservice, or Jira.
Exposure to automation technologies, data analytics, or artificial intelligence tools.

Why Join APCOA?

At APCOA, you'll join a business that is investing in technology, innovation, and digital transformation. You'll have the opportunity to influence how IT services are delivered across the organisation, work with talented colleagues, and make a real impact on both operational performance and customer experience. In return, we offer a supportive environment where your ideas are valued, your development is encouraged, and your contribution genuinely makes a difference.

What We Offer

Competitive salary £50,000 per annum
Hybrid working
25 days annual leave plus bank holidays
Pension scheme
Employee discount benefits
Ongoing training and development opportunities
The opportunity to be part of a growing and innovative organisation

If you're an experienced IT Support Manager looking for your next challenge and want to play a key role in driving service excellence within a technology-focused business, we'd love to hear from you.

Apply today and help shape the future of APCOA's IT services.

Quick apply

Refine Your Search

it service lead jobs in london, eng

IT Service Desk Manager

IT Helpdesk Officer - Kings Cross/All across London

IT Operations Manager

IT Service Lead

IT Service Site Manager

IT Helpdesk Officer

IT Solutions Specialist | Notre Dame London

IT Service Availability Engineer

PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS

Digital Systems Officer

IT Services Coordinator

IT Manager

2nd Line IT Support Specialist

Service Desk Team Lead

Business Analyst

Head of Corporate IT & Technology Solutions

Technology Infrastructure Support

Service Delivery Manager (UK)

Customer Service Desk Shift Lead

IT Support Specialist — EMEA

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