technical support Work, Jobs in london, eng (with Salaries)

Technical Support Assistant
Bookedit —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
5d
Customer Support - ERP Software
Robosol Software UK Limited —Basildon
- £35,000 - £65,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Free parking
Quick apply
Technical Associate Programme
Bookedit —London
- £24,420 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Organisational skills
Quick apply
5d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Installation Support Agent
Flatpay —London
- English
- IT
- In-person
Quick apply
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Annual leave
Technology Support & Systems Assistant
SHW Property —South London
13d
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Level 3 Support Technician
CST Training LTD —Bexley
- £28,000 - £35,000 a year
- AWS
- JavaScript
- Travel
Quick apply
19h
Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000
Ada Meher —Mayfair
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
IT Support Analyst
Artfarm London —London
- £45,000 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
18h
Tech Support (Remote Position)
WizzHosting —London
- Remote
Customer Support Engineer
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Support Engineer - Lambeth
RM Education Limited —London
- Maintenance
- IT
- School
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
Ecosystem Technical Support Specialist (Hybrid)
Motorola Solutions —Westminster
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Travel
- Employee stock purchase plan
- Annual leave
2d
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
ICT Fulfilment / Service Delivery Officer
Keystream Group Limited —London
- £200 - £225 a day
8d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
14h
Deskside Support Engineer
Hexaware Technologies —London
- £40,000 - £50,000 a year
- Customer service
- Windows
- Microsoft Office
Quick apply

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technical support jobs near london, eng

Technical Support Assistant

Bookedit -
London

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
5 days ago

Qualifications

Customer service
Technical support
IT support
Organisational skills
Account management
Communication skills

Full job description

Technical Support Assistant
The Role

The Technical Support Assistant provides hands-on support across client
accounts, ensuring that systems and solutions are implemented accurately,
efficiently, and in line with client requirements. This role requires strong
attention to detail, a proactive approach to problem-solving, and the ability to
work closely with account stakeholders to drive client satisfaction and success.
No prior technical experience is required; full training will be provided. This
position is ideal for a motivated, organized, and customer-focused individual
eager to develop technical and client management skills.

Key Objectives of the Role
 Prepare, maintain, and manage client systems accurately and efficiently.
 Ensure the timely and successful delivery of solutions aligned with
customer needs and objectives.
 Communicate clearly and proactively with clients regarding the progress
of queries and requests.
 Collaborate with internal stakeholders to identify opportunities for
improvement and growth within client accounts.
 Support colleagues by assisting with complex client requests or issue
escalations as needed.

Responsibilities
Client Systems Management
 Prepare, configure, and maintain client-specific systems according to
documented procedures.
 Follow training and guidance to ensure accurate system setup and
updates.
 Maintain a high level of attention to detail to prevent errors and ensure
systems operate correctly.
Delivery & Customer Support Ensure all solutions are delivered on time and meet customer objectives.
 Respond to client queries promptly and keep clients informed of
progress where needed.
 Escalate issues or complex requests to appropriate team members when
necessary.
 Ensure updates and solutions are delivered within agreed commercial
parameters.
Collaboration & Growth Support
 Work closely with internal stakeholders to support service delivery.
 Identify opportunities to enhance the client experience, encourage
adoption of new features, and support account development.
 Assist in managing escalations or challenging client requests, ensuring
issues are resolved efficiently.
Continuous Improvement
 Maintain knowledge of processes, systems, and best practices through
training and ongoing learning.
 Provide feedback on systems or processes that could improve efficiency
or customer experience.

Skills & Attributes
 Strong attention to detail and organizational skills.
 Excellent communication and customer service skills.
 Proactive, solution-oriented, and able to work independently.
 Collaborative and adaptable, comfortable working with a range of
stakeholders.
 Willingness and ability to learn new systems and processes quickly.

This role requires an individual who actively demonstrates and upholds
company values.

This job description is not exhaustive. The employee may be required to
undertake additional duties within their skillset and capability as reasonably
requested by their manager to support the needs of the business.

Pay: £25,000.00-£30,000.00 per year

Work Location: Hybrid remote in London EC4A 2DQ

Quick apply

Refine Your Search

technical support jobs in london, eng

Technical Support Assistant

Customer Support - ERP Software

Technical Associate Programme

Technical Support Specialist

Installation Support Agent

Technical Support Engineer

Technology Support & Systems Assistant

Support Engineer - London

Level 3 Support Technician

Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000

IT Support Analyst

Tech Support (Remote Position)

Customer Support Engineer

Support Engineer - Lambeth

IT Support Technician

Ecosystem Technical Support Specialist (Hybrid)

1st Line support Analyst

ICT Fulfilment / Service Delivery Officer

Technical Support Associate - London

Deskside Support Engineer

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