Weekend Front of House Sales Associate
Location: The Waterfront, Kew-Retail Unit, beside Kew Garden train Station
Salary: £16 - £18 per hour
Hours: Saturdays 10:00am–5:00pm | Sundays 10:00am–4:00pm
Experience : must have prior experience in Property or new homes sales.
Start: August 2026
About Elysian Residences
At Elysian Residences, we create exceptional later living communities where luxury, wellbeing and outstanding service come together. Our beautifully designed developments offer independent living with first class amenities, providing residents with an aspirational lifestyle and complete peace of mind.
The Waterfront, Kew is one of London's most prestigious retirement communities, and every interaction with prospective customers reflects the premium experience we are proud to deliver.
Join Our Team
We are looking for a warm, professional and customer focused individual to become the welcoming face of The Waterfront, Kew.
This is an exciting opportunity for someone who enjoys meeting people, creating exceptional first impressions and helping prospective customers begin their journey. Whether your background is in estate agency, hospitality, retail or another customer-facing environment, if you have outstanding people skills and a passion for delivering exceptional service, we'd love to hear from you.
The Role
As our Weekend Front of House Sales Associate, you'll be the first point of contact for visitors to our beautiful community. You'll greet guests, answer enquiries, support the sales team and help ensure every visitor receives an outstanding experience from the moment they arrive.
You'll play an important part in building relationships with prospective customers and their families, creating a welcoming atmosphere and ensuring every interaction reflects our high standards of service.
Key Responsibilities
- Welcome all visitors with warmth, professionalism and enthusiasm.
- Provide an exceptional first impression of The Waterfront, Kew.
- Respond to enquiries in person, by telephone and via email.
- Arrange appointments and manage visitor bookings.
- Build rapport with prospective customers and understand their individual needs.
- Support the Sales Team with administrative and coordination tasks.
- Maintain a professional, organised and welcoming reception environment.
- Ensure every visitor enjoys a positive and memorable experience.
About You
You'll genuinely enjoy working with people and have a natural ability to make others feel comfortable, valued and at ease.
You'll also have:
- Property or new homes sales experience.
- Knowledge of the local area.
- Excellent communication and interpersonal skills.
- A warm, approachable and confident manner.
- Strong listening skills and genuine empathy.
- A professional appearance and positive attitude.
- Previous experience in a customer-facing role, such as property, estate agency, hospitality, retail or luxury customer service.
- Good organisational skills and excellent attention to detail.
- Confidence using Microsoft Office and general IT systems. Experience within the retirement living sector is not essential—we're looking for someone with the right personality, professionalism and a genuine passion for delivering an exceptional customer experience.
What We Offer
- Competitive hourly rate of £16–£18 per hour.
- A friendly, supportive and professional working environment.
- Full training and ongoing support.
- The opportunity to make a genuine difference to our customers' experience.
- The chance to work within a premium retirement community where customer service is at the heart of everything we do.
If you're passionate about creating exceptional customer experiences, enjoy building meaningful relationships and would like to represent one of London's leading luxury retirement communities, we'd love to hear from you.
Pay: £16.00-£18.00 per hour
Application question(s):
- Can you work Saturdays and Sundays?
- Do you have previous experience in Property or new homes sales?
- Are you familiar with Kew and surrounding area?
Work Location: In person
