Reservations co ordinator Work, Jobs in London (with Salaries)

Reservations Co-ordinator
The Pembroke Club —London
- Full-time
- Hospitality
- Customer service
- Communication skills
Quick apply
Personal Assistant (x2 Positions: 1 Permanent, 1 Fixed-Term Contract)
Carnall Farrar —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Senior Meeting & Events Sales Co-ordinator
Brooklands Hotel & Spa —Weybridge
- Weekend availability
- Hospitality
- Bar
- Sales
- Free parking
- Store discount
Quick apply
4d
Reservations Executive
SOFITEL —London
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply
Reservation Co-ordinator
States of Jersey —St. Helier
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
11h
Restaurant Reservations Co-ordinator
Coworth Park —Ascot
- Hospitality
- English
- Microsoft Office
- Employee discount

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Reservations Co-ordinator

The Pembroke Club
London

Quick apply

Job details

Full-time

Benefits

Company pension

Qualifications

Hospitality
Customer service
Communication skills

Full job description

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Reservations Coordinator to contribute and deliver on the club’s success, providing exceptional experiences for our members.

Acting as the first point of contact for our members and guests, you will play a key role in delivering an exceptional hospitality experience from the very first interaction.

This position requires a polished and service-driven individual with outstanding communication skills, a proactive approach to service, and the ability to thrive in a fast-paced luxury environment. The successful candidate will manage restaurant reservations, support member communications across multiple channels, and work collaboratively with reception team and the wider operational teams to ensure a seamless guest journey at every touchpoint.

You will be highly organised, detail-oriented, and confident using reservation and CRM systems, while maintaining an in-depth knowledge of the club’s offerings, events, and member experience standards.

RESPONSIBILITIES

To respond to all enquiries regarding bookings in the restaurants at The Pembroke in a timely manner, via email, phone and WhatsApp

To make reservations for members and keeping members’ records up to date

To communicate with, and be the first point of contact to all members, about all of their bookings and visits to the club

Handle members’ complaints and escalate where necessary

Keep all knowledge of the club up to date, including menus, offerings, events and updates

Work closely with other teams to ensure communication between departments and operations run smoothly

Prepare reports on bookings and member feedback

Keep knowledge of all systems up to date with regular training

Keep member profiles including preferences up to date

REQUIREMENTS

1-2 years’ experience in luxury customer service role, preferably in the hospitality industry

Strong communication and customer service skills

Proficiency in reservations and CRM systems

Strong attention to detail

Ability to work in a fast-paced environment

Previous experience in the following systems beneficial: Sevenrooms (or similar, i.e OpenTable), Peoplevine (or similar, i.e Salesforce), SleekFlow (or similar, i.e Alliants)

WHAT WE OFFER

Best-in-class salary

Family meal on shift

Industry-leading Learning & Development opportunities

Pension scheme – including employer contributions.

Annual staff award ceremony and party

More benefits to be set up as we open

INDFOH

Quick apply

Refine Your Search

reservations co ordinator jobs in london

Reservations Co-ordinator

Personal Assistant (x2 Positions: 1 Permanent, 1 Fixed-Term Contract)

Senior Meeting & Events Sales Co-ordinator

Reservations Executive

Reservation Co-ordinator

Restaurant Reservations Co-ordinator

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