support team leader Work, Jobs in london (with Salaries)

Manager, Customer Success International
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
12d
Team Leader
Atlas Hotels —Greenwich
- £14.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
12d
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Administration Team Leader
University College London Hospitals NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
1d
Customer Service Team Leader
Solar Tackle Limited —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
14d
Team Leader (Support)
Codestone —London
- Full-time
- Hybrid work
- Bar
- Management
- Mentoring
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Corporate Customer Service Team Leader
Emcor —London
- £32,779 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Team Leader
Fogo de Chão Bishopsgate —London
- £15.50 - £23.58 an hour
- Full-time
- Bar
- Restaurant
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
Operations Support Team Leader -12 Month FTC
Portico Corporate Reception Management —London
- Full-time
- Customer service
- Human resources
- Front desk
- Annual leave
- Life insurance
Quick apply
15h
Team Leader
Silver Birch Care Holdings —Barnet
- £17.10 an hour
- Weekend availability
- Childcare
- Driving
- Employee assistance programme
- Referral programme
Team Leader - Adult Supported Living
Swanton Care and Community —London
- £13.40 an hour
- Care plans
- Communication skills
- Paid training
- Employee discount
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
13d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Team Leader (Full Time)
Globe Court Care Home —London
- £13.50 an hour
- Full-time
- In-person
- Care plans
- Leadership
- Free parking
Quick apply
2d
Corporate Receptionist
Williams Lea —London
- £32,000 a year
- Full-time
- English
- Front desk
- In-person
- Referral programme
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
1d

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support team leader jobs near london

Manager, Customer Success International

Litera -
London

Apply Now

Job details

Full-time
12 days ago

Qualifications

AI
Account management
Communication skills

Full job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

Hybrid: This is a hybrid role based in London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Customer Success (International) owns the outcomes that matter most — retention, adoption, and long-term customer growth across EMEA, APAC, and beyond. In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether international customers succeed with Litera. Your impact is measured in the value customers realize, the partnerships you deepen, and the revenue you protect — all while connecting regional execution to Litera's global Customer Success strategy.

What You'll Deliver

Leadership:

Lead, coach, and develop a team of International Customer Success Managers, supporting customers across EMEA and other assigned regions.
Build a high‑performing, engaged team capable of managing regional complexity, cultural nuance, and varied customer maturity.
Establish clear priorities, capacity planning, and coverage models appropriate for international markets.
Create an environment of accountability, collaboration, and continuous improvement aligned to Litera’s global standards.

Customer Outcomes & Retention:

Ownership of renewal process, including accurate forecasting on SFDC.Own customer health, adoption, and retention outcomes across the international customer portfolio.
Ensure consistent execution of success plans, value adoption assessments, and Quarterly Business Reviews (QBRs) with international customers.
Proactively identify regional risks and partner with CSMs to implement mitigation and recovery strategies.
Support renewal readiness and partner closely with Renewals and Sales teams to ensure value‑led, on‑time renewals.

Operational & Regional Excellence:

Drive consistency and scalability of Customer Success processes across international regions.
Leverage customer telemetry and adoption data to identify trends, risks, and opportunities at both account and regional level.
Partner with Customer Success Operations to refine reporting, playbooks, and tooling that support international scale.
Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team.

Cross‑Functional & Regional Collaboration:

Act as an escalation point for strategic or at‑risk international accounts.
Collaborate with Product and Engineering to ensure international customer feedback informs roadmap prioritisation.
Partner with Sales, Marketing, and Professional Services to support regional growth, advocacy, and expansion initiatives.
Represent the voice of International customers in internal forums and planning discussions.

Strategic Contribution:

Contribute to the evolution of Litera’s global Customer Success strategy, with a specific focus on international markets.
Support change initiatives including AI adoption, new product launches, and process transformation across regions.
Provide insight and recommendations on regional trends, customer needs, and opportunities for improvement.

Success Measures:

Gross and Net Revenue Retention across International accounts
Customer adoption and value realization by region
Renewal readiness and risk mitigation
Team performance, engagement, and development
Consistent execution of global Customer Success standards

What You'll Bring

Must-Haves:

Proven experience leading Customer Success or Account Management teams in a global or international context.
Strong record of driving adoption, retention, and value realization across diverse customer segments.
Comfortable operating across regions, cultures, and time zones.
Executive‑level communication skills with the ability to engage senior customer stakeholders.
Data‑driven, with experience using customer health, adoption, and renewal metrics.
Collaborative leader experienced in working cross‑functionally within a matrixed organization.

We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.

What You’ll Experience

Team. A culture where people show up for each other and do the right thing.
Reach. A truly global team solving complex, meaningful problems.
Opportunity. Real growth opportunities, not just talk about them.
Technology. Work at the intersection of legal expertise and cutting-edge AI.
Impact. The chance to make an impact at scale, not just contribute.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

support team leader jobs in london

Manager, Customer Success International

Team Leader

Customer Experience Team Leader

Office Team Leader

Administration Team Leader

Customer Service Team Leader

Team Leader Tenancy Support Service

Team Leader (Support)

Junior Account Manager (Customer Support)

Global Head of Customer Support

Corporate Customer Service Team Leader

Team Leader

Operations Support Team Leader -12 Month FTC

Team Leader

Team Leader - Adult Supported Living

Business Support Administrator

Head of CS - Under 18s Services

Team Leader (Full Time)

Corporate Receptionist

1st & 2nd Line Support Team Leader

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