team leader Work, Jobs in london (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Customer Service Team Leader
Solar Tackle Limited —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Team Leader
Atlas Hotels —Greenwich
- £14.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
12d
Team Leader
Gail's —London
- £13.80 - £14.60 an hour
- Full-time
- Leadership
Customer Team Leader
Co-op —London
- £15.73 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
17h
Retail Team Leader (Full Time)
Konditor —London
- £13.70 an hour
- Weekend availability
- Management
- Leadership
- Marketing
- Health & wellbeing programme
- Employee discount
Quick apply
17h
Team Leader
EG On The Move Ltd —London
- £13.40 an hour
- Part-time
- Bakery
- Employee discount
Quick apply
19h
Administration Team Leader
University College London Hospitals NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
1d
Team Leader
Leyland SDM —London
- £14.09 an hour
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
Neighbourhood Team Leader
Ealing Council —Ealing
- £52,194 - £54,267 a year
- Full-time
- Customer service
- English
- Team management
2d
Team Leader
Fogo de Chão Bishopsgate —London
- £15.50 - £23.58 an hour
- Full-time
- Bar
- Restaurant
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
13d
Hospitality Team Leader
CH&CO —London
- £14 an hour
- Employee assistance programme
- Employee discount
Cargo Clerical Team Leader UK
Swissport International AG —Heathrow
- £34,631.69 a year
- Weekend availability
- Customer service
- English
- Microsoft Office
Team Leader - Selfridges London
Morphe —London
- Weekend availability
- Management
- Sales
- Customer service
Quick apply
1d
Team Leader
Home Bargains —Charlton
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
1d
Asset Team Leader
Lewisham Council —London
- £52,269 - £54,360 a year
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
Team Leader
Buns from Home —London
- £14 an hour
- Weekend availability
- Bakery
- Communication skills
Housekeeper Team Leader
InterContinental —London
- £18.53 an hour
- Overtime
- Hotel
- Employee discount
- Life insurance
6d

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team leader jobs near london

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

team leader jobs in london

Customer Experience Team Leader

Office Team Leader

Customer Service Team Leader

Team Leader

Team Leader

Customer Team Leader

Retail Team Leader (Full Time)

Team Leader

Administration Team Leader

Team Leader

Neighbourhood Team Leader

Team Leader

Team Manager- Navigator

Hospitality Team Leader

Cargo Clerical Team Leader UK

Team Leader - Selfridges London

Team Leader

Asset Team Leader

Team Leader

Housekeeper Team Leader

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