Area Manager Food Services – Greggs Dundee
Location: Field-Based Dundee
About the Role
We are looking for an experienced and passionate Area Manager to join our growing franchise operations team. This is a unique opportunity to play a pivotal role in the successful launch of new Greggs franchise locations while ensuring existing stores consistently deliver exceptional brand standards and operational excellence.
Working closely with Contract Managers, Franchise Brand Managers, and key stakeholders, you will lead training, compliance, and operational support across a portfolio of sites nationwide. From pre-opening preparation through to ongoing performance management, you will be instrumental in driving compliance, capability, and commercial success.
What You'll Be Doing
New Store Openings & Training
-
Lead and support the successful opening of new franchise locations across the UK.
-
Deliver comprehensive pre-opening training programmes to store teams and management.
-
Ensure all site teams fully understand and operate in line with franchisor standards and procedures.
-
Support recruitment and onboarding activities for new store openings.
-
Coordinate and manage franchise training plans, course attendance, and development programmes.
Compliance & Operational Excellence
-
Conduct regular site visits to assess operational performance, training effectiveness, and compliance with brand standards.
-
Monitor adherence to franchisor regulations and implement corrective actions where required.
-
Partner with Contract Managers and Brand Managers to address audit findings and restore compliance.
-
Maintain and manage training matrices, providing monthly performance and compliance dashboards across your region.
-
Support the delivery of franchisor audits and ensure action plans are completed effectively.
Stakeholder Management
-
Build strong relationships with key stakeholders across MFG, Greggs, and franchise partners.
-
Work collaboratively with Contract Managers to ensure consistent operational standards.
-
Attend and contribute to monthly meetings at Head Office, sharing insights, progress, and best practice.
-
Provide cover and support for other Area Managers and Brand Managers when required by the business.
About You
We're looking for a self-motivated operational leader who thrives in a fast-paced retail and foodservice environment.
Essential Skills & Experience
-
Minimum 2 years' management experience within a Quick Service Restaurant (QSR) environment.
-
Level 3 Food Hygiene qualification (minimum).
-
Strong understanding of retail, foodservice, and forecourt operations.
-
Excellent communication and stakeholder management skills.
-
Strong planning, organisation, and time-management capabilities.
-
Ability to work independently while collaborating effectively with wider teams.
-
Proven ability to drive compliance, training, and operational standards.
-
Sound understanding of relevant food safety and operational legislation.
Please note: This is a field-based position requiring extensive travel across the UK. Flexibility is essential, and additional hours may occasionally be required to support business needs and new store openings.
