Customer Care & HR Administrator (Part-Time)
Location: Hermitage, Berkshire (Office Based)
Hours: Monday to Friday, 10:00am – 3:00pm (25 hours per week)
Salary: £28,000 FTE (£17,500 per annum based on 25 hours per week)
Join the team at Kennet Landscape Solutions
Kennet Landscape Solutions is an established commercial landscaping contractor working with some of the UK’s leading housebuilders to create and maintain high-quality landscaped environments.
We’re looking for a proactive, organised and customer-focused Customer Care & HR Administrator to become an important part of our office team. This is a varied role, combining customer care, administration and HR support, making it ideal for someone who enjoys working in a busy office environment and takes pride in keeping things organised.
About the Role
You’ll be responsible for managing our customer care enquiries while providing administrative support across our operations and HR functions, helping to ensure the business runs efficiently and our customers receive an excellent service.
Key Responsibilities
- Managing our dedicated Customer Care inbox
- Responding promptly to customer enquiries and arranging quotations
- Scheduling customer care works and booking in with customers and homeowners.
- Raising and maintaining job files
- Answering incoming telephone calls and dealing with customer and supplier enquiries
- Liaising with customers and operations team to coordinate works
- Maintaining accurate customer, operational and HR records
- Processing new starter administration, including preparing employment documentation and onboarding paperwork
- Maintaining employee files and HR records, ensuring confidentiality and accuracy
- Processing weekly timesheets
- Supporting the wider office team with day-to-day administrative tasks as required
About You
We’re looking for someone who is highly organised, methodical and enjoys working across a variety of administrative tasks.
You’ll have:
- Previous administration experience
- Excellent working knowledge of Microsoft Excel (essential)
- Strong organisational and time management skills
- Excellent attention to detail and accuracy
- A confident and professional telephone manner
- Excellent written and verbal communication skills
- The ability to prioritise a varied workload and work independently
- A positive, flexible and proactive approach
Previous experience in an HR or office administration role would be advantageous. Experience within the construction, landscaping or property sectors would also be beneficial, but is not essential.
What We Offer
- Permanent part-time position working 10:00am to 3:00pm, Monday to Friday
- A stable, long-established and growing business
- A friendly and supportive working environment
- A varied and rewarding role where you’ll play a key part in supporting both our customers and our team
If you’re an organised administrator who enjoys working with people, has excellent attention to detail and is looking for a varied office-based role, we’d love to hear from you.
Pay: £28,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
