Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder
(CIF).
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role Overview
As a DHL Trackside Coordinator, you’ll support/deliver on event logistic requirements to ensure everything runs smoothly and efficiently. Join us to work for an employer who rewards hard work and dedication with an attractive salary and job satisfaction.
Key Responsibilities:
- Assisting trackside team in supervising inbound and outbound operations throughout events (loading of containers, trucks and airfreight pallets, checking dims and weight of freight).
- Liaise with other departments to coordinate travel, admin and schedule services.
- Support trackside team with admin and paperwork.
- Following up and monitoring flights/trucks, from/to events.
- Face to face relationship with customers while on site at events.
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Skills and Experience:
- Availability to travel to European and international events (solo travel on certain occasions) which may entail and require extended periods away.
- Flexibility to work on weekends and overtime (night shifts on occasions that require)
- Charter and Air freight operations experience preferred but Not essential.
- Interested and passionate about events logistics with multimodal transport solutions (air, sea and road). Knowledge of air freight import and export is preferred and will be considered an advantage.
- Knowledge of airport operations and customs processes
- Dangerous Goods Training is preferred – not essential
- High level of attention to details, anything worth doing is worth doing right every single time. You stay focused and nothing gets missed.
- Willingness to learn new things every day and can quickly adapt and react when things change.
- Good communication skills. You communicate clearly and can engage and explain your thoughts and ideas.
- Proficient in MS Office, advanced Excel, Microsoft Teams and IT level. You can create advanced spreadsheet to optimize time.
- Problem solving attitude. You enjoy solving problems and finding creative solutions to difficult challenges. You remain calm and use a logical approach.
- A proven ability to identify and meet customer needs in a professional and friendly manner. You are a natural at building relationships with any level within the organization, especially with senior high people.
- Able to prioritise and perform under pressure. You thrive on working on a number of projects at any one time.
- To work as part of a small team, you are always available to assist and help a colleague to ensure the results are met.
- Excellent spoken and written English is essential for this position.
- Apart from English a knowledge of other languages, Italian, German, Spanish are desirable but not essential.
Benefits:
- A competitive salary
- Generous holiday entitlement
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
LOCATION: Official work location Luton, however multiple locations dependent on event calendar
HOURS/SHIFT PATTERN: 228 annualised days contract
REPORTS TO: Trackside Operations Manager
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
