helpdesk Work, Jobs in luton lu1 (with Salaries)

Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
E-Commerce Administrator
Think Specialist Recruitment —Luton
- £28,000 - £32,000 a year
- Microsoft Excel
- Customer service
2d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
1d
IT Apprentice
North Hertfordshire District Council —Letchworth
- £25,033 a year
- Customer service
- IT
- Communication skills
2d
Helpdesk Contracts Administrator
JCW Energy Services Ltd —Royston
- £25,000 a year
- Overtime
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
6d
IT Support Engineer – 1st Line (Managed Service Provider)
Vizion 4 IT Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
13h
IT Helpdesk Technician Apprentice
QA Apprenticeships —Milton Keynes
- £16,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
7d
Workforce Systems Officer
Hertfordshire Community NHS Trust —Welwyn Garden City
- £25,760 - £27,476 a year
- Full-time
2d
Helpdesk Officer
Barnet Council —London
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Annual leave
- Flexitime
12d
IT Support
CCOMM IT Solutions —St Albans
- £26,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- English
- Annual leave
- Sick pay
Quick apply
Facilities Coordinator
JLL —Milton Keynes
12d
Support Technician
Jonas Software —Milton Keynes
- Full-time
- Communication skills
HR Helpdesk Administrator (6-Month Contract)
DLL Group —Watford
- Full-time
- Hybrid work
- Oracle
- English
- Administrative experience
- Health & wellbeing programme
- Work from home
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Milton Keynes
- Full-time
Quick apply
12d
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
13d

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Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Ostara Systems -
Milton Keynes

Apply Now

Job details

£26,208 a year

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Maths
Communication skills

Full job description

Job Title: Helpdesk Advisor

Location: Milton Keynes (Office-Based)

Shift Pattern: 11:30 20:30. This schedule operates on a rota that includes working every other weekend (Saturday and Sunday) with two rostered days off during the week. Please note that as this is a 365-day operation, the rota also includes working some Bank Holidays.

The RoleWe are looking for a dedicated Helpdesk Advisor to join a market-leading Maintenance and Facilities Management firm. As the first point of contact, you will be the face of the customer journey, using your communication skills to identify needs and provide seamless solutions. Our advisors are essential to our success, and we pride ourselves on delivering an easy, high-quality experience that reflects our core company values.

The EnvironmentJoin an engaging team where leadership is committed to your personal growth. We work hard to deliver excellence, and in return, we make it a priority to recognise and reward team members who go above and beyond in their daily roles.

Key ResponsibilitiesIn this role, you will provide support to maintenance contractors and customers via telephone and email using our proprietary software. Your daily duties will include:

Customer Resolution: Managing caller expectations and responding to email enquiries with a "right first-time" approach.
Workflow Management: Handling administrative tasks and personal workloads in strict alignment with client SLAs.
Data Integrity: Maintaining accurate records within our system to support reporting and accounting requirements.
Proactive Communication: Acting as a proactive link between internal departments and external stakeholders.
Ownership: Using active listening and effective questioning to take full responsibility for every inquiry.
Collaboration: Working as part of "one team" to meet business objectives and sharing insights to improve the overall customer experience.

Experience and Skills RequiredWe are looking for candidates who can demonstrate the following:

Background: At least 2 years of experience in a customer service environment.
Education: Minimum of 5 GCSEs (Grade C/4 or above) including English and Maths.
Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to interpret technical documentation.
Communication: Exceptional verbal and written skills, with a high level of attention to detail.
Mindset: A passion for problem-solving, a desire to learn, and a commitment to putting the customer at the forefront of every action.

Additional Information

Compliance: All successful applicants will be required to undergo a DBS check.
Benefits: Following a successful probation period, you will receive a comprehensive package including a pension scheme, healthcare, and death-in-service benefits.

Please note: Due to high application volumes, we only contact shortlisted candidates. If you have not received an update within 10 days, please assume your application has been unsuccessful at this time.

Apply Now

Refine Your Search

helpdesk jobs in luton lu1

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Helpdesk Agent (Full Time Office Working inc weekends)

E-Commerce Administrator

Helpdesk Co-Ordinator

IT Apprentice

Helpdesk Contracts Administrator

IT Support Engineer – 1st Line (Managed Service Provider)

IT Helpdesk Technician Apprentice

Contact Centre Advisor (Night Shift)

1st Line Service Desk Analyst

Technical Customer Service Advisor

IT Helpdesk Analyst

Workforce Systems Officer

Helpdesk Officer

IT Support

Facilities Coordinator

Support Technician

HR Helpdesk Administrator (6-Month Contract)

Facilities Coordinator

Service Helpdesk Coordinator

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