/ 2nd line support Work, Jobs in lutterworth, lec (with Salaries)

IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
10d
Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
8d
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
4d
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
9d
Document Control and Information Lead
National Grid —Warwick
- £48,374.00 - £57,012.50 a year
- Project management
- Organisational skills
- SharePoint
7d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £32,938 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Travel
- Referral programme
Second Line IT Support Engineer
Novacroft —Northampton
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
2d
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
1st Line Application Support
Corpay —Meriden
- Full-time
- SQL
- APIs
- Life insurance
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
Senior Security Analyst
NEXT —Leicester
- £57,400 - £73,200 a year
- Call to connect
- Azure
- AWS
- Analysis skills
- Free parking
- Employee discount
9d
Developer
NEXT —Leicester
- £42,100 - £48,800 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Free parking
- Employee discount
Developer / Senior Developer
NEXT —Leicester
- £40,800 - £53,800 a year
- Full-time
- Azure
- Analysis skills
- JavaScript
- Free parking
- Employee discount
Lead Product Owner
NEXT —Leicester
- £61,000 - £67,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Agile
- Free parking
- Employee discount
Senior Developer
NEXT —Leicester
- £51,400 - £59,400 a year
- Full-time
- Azure
- Analysis skills
- JavaScript
- Free parking
- Employee discount
8d
Acting Product Development Manager
NEXT —Leicester
- £66,618 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Free parking
- Employee discount
4d

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IT Service Desk Analyst

Nationwide Platforms -
Lutterworth

Apply Now

Job details

Permanent
£26,000 - £27,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
ITIL
ServiceNow
IT

Full job description

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth.

As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver processes - SML), maintenance and audit tasks, and maintenance of the knowledge base.

Effective prioritisation and strong customer service skills are essential.

In return you will receive a Competitive Salary from £26,000 (Depending on experience), 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits – Discount on selected on high street stores.

Responsibilities include:

Logging and managing incidents, access management and requests from internal users via ServiceNow “self-service” portal & high priority telephone calls.
Provide 1st/2nd line technical support – Basic troubleshooting of IT related incidents & problems.
Supporting users with hardware, software, telephony & cloud applications.
Responsible for ensuring all tickets raised contain a suitable amount of detail for further support from 2nd and 3rd line teams, where appropriate.
Highlighting trends and potential significant/major incidents to the Group IT Service Manager.
Managing escalations, including communicating to and engaging the appropriate colleagues.
Updating knowledge base with details of common issues which users (colleagues) can search for and self-serve.
Passing & escalating calls to 3rd line support analysts if the problem is more complex.
Prioritising and managing several tasks concurrently.
Ensure asset database is maintained and kept up to date.
Providing support / mentoring to IT Apprentice and future recruitments.

The ideal candidate will have/be:

Experience within IT Service Delivery.
Service Desk experience – Managing IT Tasks & setting business expectations through good communications.
Some knowledge of ITIL or other industry-recognised IT frameworks.
Good attention to detail in all aspects of work.
Ability to prioritise and work under pressure.
Ability to learn new skills quickly and thoroughly.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Apply Now

Refine Your Search

/ 2nd line support jobs in lutterworth, lec

IT Service Desk Analyst

IT Support Assistant

Senior Service Desk Advisor

1st / 2nd Line Support Engineer

IT Support Technician

Service Desk Analyst

2nd Line Engineer

Document Control and Information Lead

IT Support Analyst 2nd Line

Second Line IT Support Engineer

Test Analyst

eCommerce Data Analyst

1st Line Application Support

APS Engineer

Senior Security Analyst

Developer

Developer / Senior Developer

Lead Product Owner

Senior Developer

Acting Product Development Manager

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