it engineer Work, Jobs in lutterworth, lec (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
EV Technical Support Engineer
Tritium Power Solutions AU —Coventry
- £35,000 - £38,000 a year
- Hybrid work
- Engineering
- No degree
- Travel
- Work from home
- Employee assistance programme
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
The successful candidate will act as a primary technical responder, handling day-to-day incidents and service requests while ensuring timely resolution or…
Quick apply
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
To be the customer face of RM, ensuring our customers receive great service. Able to diagnose and troubleshoot issues, asking customers relevant questions to…

I want to receive the latest job alerts for it engineer in lutterworth, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near lutterworth, lec

Technical Support Engineer jobs in Coventry

Service Desk Engineer jobs in Nottingham

Retail Customer Service jobs in London

Service Desk Engineer jobs in Manchester

Service Desk Engineer jobs in Barnsley

Library Service jobs in Norfolk

Technical Support Engineer jobs in Brighton

Technical Support Engineer jobs in Portsmouth

Technical Support Engineer jobs in Theale

Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

SUBMIT

Apply Now

Refine Your Search

it engineer jobs in lutterworth, lec

Help Desk Engineer

Digital Service Desk Engineer

EV Technical Support Engineer

More jobs to discover

I want to receive the latest job alerts for it engineer in lutterworth, lec

Explore jobs in more locations

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Jobseeker tools

Employer Tools

Browse

Stay Connected