Credit control administrator Work, Jobs in Lyndhurst, Ham (with Salaries)

Credit Control Administrator
Fexco Property Services —Salisbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
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Credit Control Administrator

Fexco Property Services
Salisbury

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Job details

Full-time

Qualifications

Microsoft Word
Microsoft Excel
Data management
Organisational skills
Communication skills

Full job description

Job Advert

Job Title: Credit Control Administrator

Location: Salisbury

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this role:

We are recruiting for a permanent Credit Control Administrator to join our busy client accounts department based in our Salisbury Head Office, playing a major role in our team dealing with all aspects of Credit Control.

Main Duties and Objectives:

Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
Processing of overdue, final notices and pre-litigation letters and associated charges using the diary functionality within QUBE.
Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.
Responding to Credit Control queries via phone calls / e-mails / letters in relation and assisting with queries and complaints.
On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate
Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made and management of this process
Debtor reporting and chasing up of outstanding credit control items
Working alongside Credit Control Manager to ensure work is fully completed to a high standard

Essential Skills:

Good level of proficiency with Microsoft Word and Microsoft Excel.
Excellent communication skills, both verbal and written.
A confident and assured telephone manner.
Exceptional organisational skills and ability to work to deadlines.
An effective and enthusiastic team player.
Motivated and target driven.
Strong attention to detail and high level of accuracy.
Ability to work on your own initiative.
Capable of working under pressure during busy periods.
Experience of high-volume data management, transactions and controls.
Multi-mailbox management.
A desire to collect debt

Bonus Skills:

Previous credit control experience
Lease and Property Management knowledge
Experience of using QUBE system.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Credit Control Administrator

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